LeisurePro misleading scuba divers
Subject: LeisurePro - New York, NY
I recently bought a Oceanic wrist-mount VEO180 dive computer from the LeisurePro on-line store. The first time I tried the computer, it didn't
work properly. When I called LeisurePro to return the computer, they referred me to Oceanic technical support, but cautioned me not to tell Oceanic where I bought the computer. It turns out that Oceanic would not give me technical support because LeisurePro is NOT an authorized dealer for the VEO 180. So I called LeisurePro (LP) again and they gave me a return authorization number and a form on which I requested a refund. I sent the computer back to LP (now adding on $15.00 for shipping) and a week later I got a "replacement unit" from them. Since I was not happy with the VEO 180, I requested another return authorization to return the replacement for a refund. They then told me that even though the replacement was a "new" computer, they would not refund me if I returned it because it was a "replacement unit" from the manufacturer. Actually, I know they sent me the same computer I sent them because of the unique way I packaged the return.
Moral of this story: don't a dive watch from leisurepro!!! If you try it out and it doesn't work, it's used and they won't take it back. And they are sending out junk!!
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