Will let the correspondence speak for itself. These are actual email communications I have had over the past month. They even had the gall to say that I was absolutely unprofessional. DO NOT PURCHASE FROM THIS COMPANY!!! I still have no product or refund. Any respectable company waits till shipping the item before charging your credit card.
From: [email protected]
Subject: Livesay International Customer Receipt/Purchase Confirmation
Date: April 15 9:37: 06 AM EDT
To: [email protected]
Thank You for your Purchase from Livesay International Inc. Below you will
find a purchase confirmation for your order.
= general information =
Merchant: Livesay International
Date/Time: 15-Apr 07:37: 04 AM
= ORDER INFORMATION =
Invoice:
Description:
Amount: 288.89 (USD)
Payment Method: Visa
From: [email protected]
Subject: Re: purchase
Date: April 17 8:19: 39 AM EDT
To: [email protected]
I place a purchase on April 15th. You charged my credit card; however, your website says I have not placed any orders. Can you please rectify
this.
Bret
From: [email protected]
Subject: Re: purchase
Date: April 16 10:07: 06 PM EDT
To: [email protected]
On Apr 16, at 10:07 PM, Livesay International Inc. Wrote:
Bret,
there is a problem in the shopping cart, and the company has had the tech department working on this. That would be the rectification on the issue. Your confirmation ID: 1402224553
From: [email protected]
Subject: Re: purchase
Date: April 17 8:19: 39 AM EDT
To: [email protected]
Does that mean that my order will be shipped?
Bret
From: [email protected]
Subject: Re: purchase
Date: April 17 8:50: 06 AM EDT
To: [email protected]
Hello,
We do have a 3-4 business day processing period after payment is received. Then we will issue you your UPS tracking number and UPS will ship you your package within 3-5 business days. So since you purchase Sunday, you will receive your tracking number Wednesday or Thursday. THANKS
From: [email protected]
Subject:
Date: April 19 6:06: 18 PM EDT
To: [email protected]
Hello,
UPS tracking #: 1Z 310 4XR 03 9941 2629
THANKS!
From: [email protected]
Subject: Order Status
Date: April 22 10:09: 38 AM EDT
To: [email protected]
I appreciate the tracking number (1Z 310 4XR 03 9941 2629) for my order; however, when will you actually be shipping the item?
Bret
From: [email protected]
Subject: Re: Order Status
Date: April 23 9:44: 15 AM EDT
To: [email protected]
Hello,
I looked up your info in the computer and your package is on our shipping dock waiting for its departure on Wednesday. THANKS
From: [email protected]
Subject: Re: Order Status
Date: April 26 11:37: 23 PM EDT
To: [email protected]
Wednesday has come and gone and my package must be sitting on that shipping dock STILL. I would appreciate an honest answer as to WHEN my package is shipping. There are many out there that are putting down your site. I sure don't want to be one of those people. You billed me 11 days ago. Most companies bill you when they ship your merchandise. When will you be shipping my purchase?
Tracking Detail | Billing information has been sent to UPS. Check site later for updated shipment status or contact shipper for more details.
Tracking Number: 1Z 310 4XR 03 9941 262 9
Type: Package
Status: Billing Information Received
Shipped to: PERKASIE, PA, US
Shipped or Billed on: 04/19
Service Type: GROUND
Weight: 5.00 Lbs
Tracking results provided by UPS: 04/26 11:30 P.M. EST (USA)
From: [email protected]
Subject: Fwd: Order Status
Date: May 1 6:11: 33 PM EDT
To: [email protected]
This is my final attempt at an amicable resolution to my shipment. If I have not heard back from you in the next 24 hours, I will be forced to take further action. I was really hoping that the posts out there were rumor, but it appears they were not. It has been 16 days since you charged my card and 12 days since you gave me a tracking number and told me it was on the dock.
Bret
From: [email protected]
Subject: Re: Fwd: Order Status
Date: May 2 9:47: 22 AM EDT
To: [email protected]
Hello,
We have UPS coming on Thursday and Friday bringing extra trucks so that we can have every single package shipped from our shipping dock by Friday afternoon. I went out to the shipping department and checked up on your package for you. Judging by what place in line that it is, I'm going to say that your shipping date is Friday the 4th of May. There is a possibility that it could ship on Thursday the 3rd if there is enough room on the truck. Lease check your tracking number on thursday and friday of this week to see the movement in your package. We thank you for being patient and we look forward to you receiving your order. THANKS for being a great customer.
Chris
From: [email protected]
Subject:
Date: May 4 6:53: 14 PM EDT
To: [email protected]
Hello,
Thank you for your participation in calling and emailing the company about your order. I am sure you were told by one of the representatives at the company, that we had extra shipping trucks coming from multiple shipping companies to pick up the tremendous amount of packages on the shipping dock. This has been going on all day and will continue through Wednesday May 9. This being said, your package could depart any time from now until then, but the date above will be the latest any package will be leaving. I feel there has been some miscommunication on the shipping department and sales department at the company and being head of shipping i thought it appropriate to clear this up. I hope this email will be the light at the end of a tunnel (a long one for some... Haha), and will aid in any confusion you may have had.
Thanks,
Jose Hernandez
Shipping Manager, Livesay International USA.
From: [email protected]
Subject: Re: Order Status
Date: May 8 8:20: 00 PM EDT
To: [email protected]
I have been more than patient and believed all the empty promises you have made. Your final promise, as shown below is for Wednesday May, 9. If my package does not show on UPS website as being picked up tomorrow, I will be taking further action. There will be no more buying time with my money!
Extremely Dissatisfied,
Bret
From: [email protected]
Subject: Re: Order Status
Date: May 9 1:52: 46 PM EDT
To: [email protected]
Bret,
no one is buying any time, and frankly your money is means nothing to the company. I will personally pull your package off the shipping line and issue you a refund for the product. Your attitude is absolutely unprofessional, and could have been handled in a much more meaningful manner. Thanks -Todd M.
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