I reported to you on July 30th that I had cancelled all accounts and activity with Capital First Credit Card. The account was to receive a credit card from them in the mail.
I called Capital First and cancelled my account with them and made them verify that the account was cancelled and that no monies would be drafted from my bank account. It was reported to me on Tuesday July 30th, by Capital First Credit Card that my account had been cancelled, that no credit card would be sent to me and that no transactions would be withdrawn from my bank account. The confirmation of this Cancellation is #207156151. I called back later that day and was told that my account was closed.
The next day July 31st I called again and asked what was the status of my account. A representative told me that there had been a request to cancel my account. I informed her that it was not merely a request but that the account had indeed been cancelled. She told me that was not the case and that the cancellation was still being processed I asked if a transaction had been withdrawn from my bank she said she did not know but that it was possible since the account was not closed. I told her to cancel my account right then and there and to give me the cancellation confirmation #. She then gave me the VERY same cancellation # that I was given the day before.
Low and behold I checked my bank statement and they had indeed went ahead and withdrawn the money from my bank. Even though I had a confirmation on July 30th that there would be no transactions from my bank account.
I called several different reps asking why they had drafted my account although my account was cancelled and I had received no service from them. Each stated well that fee is non refundable. I asked one rep what they were charging me for since I had not recieved the package that the fee was supposed to cover. She stated "well maam you authorized us to take money from your account and there is no way you can get it back." I asked her how could she charge me a fee for a service I did not receive, she just stated because I authorized her to. I then told her that, that authorization was recinded once my account with them was cancelled.
I called many reps, and got the same reply.
Today, August 5th, the day I am writing this letter I called again and asked why my account was drafted even though i received no service from them and she told me there was nothing they could do about it and that my only recourse was to write them at there corporate office and ask for a refund. She then gave me the address I already had and have listed in the "Business or Person Complained Against" column. I asked her for the phone number there at the corporate office and she told me there was no number. I called information and no such Company is listed.
Veronica
Newark, Delaware
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