Beryl and her team get paid first, promise the world, and then do nothing. No returned phone calls, no response to faxes and emails, all leading to missed deadlines for processing labor certification applications as part of trying to get a greencard. Beryl blames her clients for her incompetence, and never acknowledges valid compaints.
Result was that after spending over $3000, there is nothing to show for it, and any work that may have been done is wasted, yet we have been contacted by Beryl ONLY to attempt to extract more money. Beryl refuses to even acknowledge and address my request for refund due to non-performance. I took my business elsewhere, and never looked back.
It is even more reprehensible that Beryl actually has the audacity to be active in the expatriate community my fmaily belong to, in order to generate more business. Beware, beware, beware. I'm not the only one who has been ripped off here.
Beryl Farris was engaged to assist me and my wife, Sandy, in process a greencard for US residency. Beryl and her staff have proven to be unprofessional, unresponsive, irresponsible, and ignorant of her responsibilities.
Our simple complaint is that for our $ prepayments, Beryl should return phone calls, meet promised deadlines, and take responsibility for what she has been paid to do.instead, Beryl missed key deadlines, irrespective of our efforts to remain proactive to keep to process moving along.
We have spent weeks and weeks leaving messages with no
responses. Whenever we finally get through, messages were never returned. When we went to the office personally, all we got was bad news about problems and delays, caused by Beryl's inaction and were blamed by Beryl for it. Beryls' paralegal named Florence, is also culpable in this whole situation. On our last visit personal with Beryl, we registered our dissatisfaction her performance in these areas.
Our complaint covered Beryl and her offices lack of results, lack of communication, missed dates, broken promises, unprofessionalism, high cost (over $3300 so far)
and poor overall service we have received. We believe there is no reason to believe Beryl will complete what we paid for. Beryl has since had the audacity to suggest by way of invoice that we should pay and additional $1200 to continue the work, as well as another letter suggesting $700 in further advertising.
This would equate to a sum total investment of $5200, which is unjustifiable. Our response to Beryl requested to refund all moneys be re-paid due to non-performance.
An example delays caused is where we pre paid $500 for a website ad to advertize the job to meet immigration rules. Aside from the usual delays and inaction, we were then blamed for some delay in color selection, which is totally irrelevant to the
process.
Result is Beryl missed a key processing deadlines, and
we have since lost years in getting greencard approval due to subsequent law changes. We now have to endure the consequences and thousands more in alternate legal costs.
We are good, law abiding, honest Australians who work hard, pay taxes etc. And have been betrayed by an attorney who continually tries to build busines and trust in the Australian community.
Shame on Beryl.
SETTLEMENT REQUESTD: Refund
SETTLEMENT EXPLANATION:
Return on all moneys invested. $3300.
PRODUCT: Immigration Processing
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