I was initially contacted for free gas coupons. The telemarketer requested for my checking account and routing number saying a small fee in the amount of ~2.00 would be charge to cover the postage cost. I agreed to this and in turn received the package. After reading over everything I decided not to proceed.
A couple weeks later, I received a box of washballs for the washer. I had no idea what this was for and just threw it out. After that, no one ever called me or sent me anything else in the mail.
After a couple of months I started receive NSF notices from my bank and had no idea what they were from. I was a busy student and did not check my bank statements very often. Then I realized these companies have been charging me without any notice. I immediately went to my bank to close my account and file an unauthorized notice. However, my bank rejected my request since it was past the rebuttal period.
I called the four companies directly requesting my refund. They said they would mail me the refund form, which I had to fill out and mail back. I did this for all four accounts. The amounts are listed below. I believe they are all under one big company.
American Values - $119.90
Washballs - $79.95 $5.95
Utalk Unlimited - $39.95 $139.90
Wellnet - $124.90
I have been calling ever since summer of 2004 requesting my refund. Every time I call in, they give some excuse such as 'will flag your request', 'will forward to corporate office', will forward to management', 'under special attention', and to check back in 10-14 business days. I have called them over 20 times trying to get an update but have never been able to get anywhere.
If there is anyone out there who can help me out, I would greatly appreciate it! I keep a log of everytime I call and who I spoke with and what their answer was. I don't know if this will help at all.
Angela
North Potomac, Maryland
U.S.A.
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