Add me to the list of consumers duped and ripped-off by the Company (IGIA, Tactica) that sells the Singer Lazer Storm Vacuum. I saw the infomercial and ordered the buy one, get one free vacuum, plus receive a free steam cleaner. What I received was FOUR vacuums, no steam cleaner, and an unauthorized charge of $511.00 on my credit card! There is NO customer service, just an annoying series of messages leading to a final message that says to TALK to someone in customer service, you must e-mail them.
Not only does this Co. Overcharge, but if you are unfortunate enough to actually RECEIVE the vacuums, you will quickly realize that these are the cheapest, flimsiest vacuums ever made. Consumers on epinions have described these as "toy" vacuums, and as a product "I wouldn't wish on my worst enemy".
I am of course sending all 4 vacuums back, at MY expense, as Fed-Ex will not return to sender, and I am getting a credit back on my credit card, and then they will be filing a dispute against this Co. What I don't understand is how this Co. Was allowed to operate as long as it did, and I don't understand how a big Co. Like SINGER could loan their name to such a cheap lousy product, (did any executives at SINGER actually use and review this product? - and if they did, how in the world did it pass muster and get endorsed by SINGER?) let alone lend their reputable name to a rip-off, scam Co.
Now this scam company is calling these vacuums the WIND STORM, just another part of the scam to keep selling these RIP-OFF Vacuums. I went on the internet and I am posting the following message taken directly from the SINGER Co. Website:
News
FEDERAL JUDGE ISSUES INJUNCTION AGAINST TACTICA INTERNATIONAL, INC.
September 28, New York, New York:
On September 22, Singer terminated its License Agreement with Tactica International, Inc. Yesterday, Singer filed a lawsuit in the federal court in New York seeking, among other things, an injunction barring Tactica from further sales of Singer and Lazer branded products, including the Lazer Storm vacuum. Singer sought this injunction to stop further sales by Tactica because of complaints it is receiving from consumers concerning Tactica.
The court today issued a temporary restraining order prohibiting Tactica, effective immediately, from selling or advertising products bearing the Singer or Lazer names or trademarks, including Tactica's Lazer Storm and other products in its Lazer line. The order permits Tactica to continue to make a certain number of limited additional shipments, through October 4, to customers who have already ordered and paid for their product but have not yet received it.
Customers who ordered Lazer Storm vacuums or other products from Tactica may continue to contact Tactica about those products. Tactica's email address is [email protected] and its toll-free customer service number is 1-800-716-8667 (business hours 9 am to 5 pm est).
Consumer Affairs
800-474-6437
[email protected]
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