Usacomplaints.com » Miscellaneous » Complaint / Review: Woodhaven Homes - Doesn t Care About It s Customers!. #11177

Complaint / Review
Woodhaven Homes
Doesn't Care About It's Customers!

After over a year of trying to deal with Woodhaven Homes regarding warranty issues and neighborhood concerns, the homeowners asked me, the president of the homeowners' association, to write a demand letter requesting a meeting to discuss our problems.

Instead of agreeing to meet with us, they had their attorney, who specializes in personal injury, write back a one page response. The following are our issues and their responses.

Woodhaven homes - association issues

1) Street Cleaning - We have repeatedly requested that the streets be cleaned on a regular basis.

They claim that they do clean the streets on a regular basis. However, this is not true. There is standing water, dirt and debris in the streets. This is tracked on to our driveways and ultimately into our homes.

2) Contractors - We have requested that Woodhaven instruct their contractors and subcontractors to adhere to a City of Arlington ordinance restricting contractors' work between the hours of 7 A.M. To 6 P.M.

Their response was to direct us to take this issue up with the City of Arlington. The builder should be responsible for the actions of their employees. Why should we have to take on this task?

3) We would also like the contractors to park in one of the three vacant parking lots so they will not block traffic. Last year we lost trash service for a week because they refused to move their vehicles which were lined up on both sides of the street.

4) Common Area - We feel that Woodhaven should be responsible for common area maintenance until ninety percent (90%) of the lots are complete. Contractors continually use those areas to drive across and for trash disposal. This is damaging to the grass and sprinkler systems.

Their response to this was to ask me to produce a document requiring them to do so. They are aware that I can produce no such document. The request was made because it is, once again, their employees who are damaging this area of our community. Perhaps if they were responsible for the area they would be able to control their employees and subcontractors.

5) The common area lot was driven over by a contractor's vehicle several months ago. This crushed the edging and damaged the shrubs. We requested repair by February 15.

Their response was that they will repair the area "within a reasonable time frame". It has been in it's current state for several months already.

6) There is a cable hanging approximately three to four feet off the ground over the pond. We have notified Woodhaven representatives and the developer of this situation on many occasions. This is extremely dangerous to the children in the neighborhood as well as the public at large.

Woodhaven homes - resident issues


Offender: Woodhaven Homes

Country: USA   State: Texas   City: Dallas
Address: 8585 Stemmons Freeway, Suite 400 S
Phone: 2145991999

Category: Miscellaneous

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