I Had Chris Grace come out to fix my ice maker. He told me the whole "unit" needed to be replaced and kept looking in this little book. Said it was expensive and would run $479.00 He kept refering to the "unit" to make me think the entire ice maker need to be replaced not just the ice tray mehanism. He required a $250.00 deposit which he had me make out the check to him personally, and he would be back in 2 days to install. I was not at home the day he came to install the ice "unit", but my husband was. He was very surprised to see this small part instead of the large ice maker unit that is in the fridge. Chris Grace was in our home a total for both days 20mins. He than had my husband write him a check that he accually had made out to the company this time! When my husband asked him to leave the part he nervously handed it back to him and said"Yeah, the motor probally froze up. You could probally open and lubricate the gears to see if it works". Well, gee scam artist why didn't you do this in the first place on your first visit.. Oh, I know why because then you would have only gotten a $69.995 service fee and not be able to rip me off.
When I got home I looked on line for the price of the so called "unit", I found it runs about $70.00. I would love to make that kind of money. $400 for 20 minutes work! Thats $1600 an hour. I Called and confronted him on this and he just kept refering to his book that tells him what to charge for the job total, no btreak down of parts and labor and so on. I have asked numerous repair companies and they all say the same thing. "There is no such book that tells you what to charge for a job, it will tell you part prices, not what to charge for the full job with no break down." They all also said he is a total rip off and charged over double the amount of the job. When I told them the company name they all said the same thing again. "oh yeah, I have gotten numerous complaints about that guy!! "
DO NOT USE HIM!!!
I Had Chris Grace come out to fix my ice maker. He told me the whole "unit" needed to be replaced and kept looking in this little book. Said it was expensive and would run $479.00 He kept refering to the "unit" to make me think the entire ice maker need to be replaced not just the ice tray mehanism. He required a $250.00 deposit which he had me make out the check to him personally, and he would be back in 2 days to install. I was not at home the day he came to install the ice "unit", but my husband was. He was very surprised to see this small part instead of the large ice maker unit that is in the fridge. Chris Grace was in our home a total for both days 20mins. He than had my husband write him a check that he accually had made out to the company this time! When my husband asked him to leave the part he nervously handed it back to him and said"Yeah, the motor probally froze up. You could probally open and lubricate the gears to see if it works". Well, gee scam artist why didn't you do this in the first place on your first visit.. Oh, I know why because then you would have only gotten a $69.995 service fee and not be able to rip me off.
When I got home I looked on line for the price of the so called "unit", I found it runs about $70.00. I would love to make that kind of money. $400 for 20 minutes work! Thats $1600 an hour. I Called and confronted him on this and he just kept refering to his book that tells him what to charge for the job total, no btreak down of parts and labor and so on. I have asked numerous repair companies and they all say the same thing. "There is no such book that tells you what to charge for a job, it will tell you part prices, not what to charge for the full job with no break down." They all also said he is a total rip off and charged over double the amount of the job. When I told them the company name they all said the same thing again. "oh yeah, I have gotten numerous complaints about that guy!! "
DO NOT USE HIM!!!
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