I have successfully used PODS three times over the last five years. The first time was amazingly successful. The next time was fairly good but the customer service wasn't as great as before. This time they charged MORE than quoted and when I called back to get it corrected the guy was less than helpful. He just stated I was charged the right amount and they would have to set up an inquiry to review the calls. I was told just yesterday it would be about $70 less than what they charged. If he had access to the calls why couldn't he just retrieve the call while I was on the phone and fix it?!? He drug his feet so much that I just hung up. I was getting way to frustrated to stay on the line. If PODS wants to stay in business with all of the other emerging competition they are going to have to go back to the basics of great customer service because this repeat customer will NEVER use PODS again!!!
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