Yiwu Yamiaim shipped 350 pieces of defective, non-working crystal covered retractable leashes and matching pooh bag holders.
They also pulled a bait and switch with the products. Their invoice included a picture of the product we were to receive and was not what was sent.
We have been doing business with Alibaba suppliers for over 5 years. We have previously purchased the exact retractable leash pictured on their site. It is the best retractable leash on the market, so we did not ask for a sample before placing the order. OUR BAD.
None of the products had any type of protective packaging so crystals were falling off of everything!
There was not ONE SINGLE retractable mechanism that worked. NOT ONE.
When they were contacted regarding this situation they stopped all communication.
Sadly, we were also in the process of working on a First to Market product with them also.
So they literally gave up thousands and thousands of dollars that would have been made from the first to market product over $1680.!!
We filed a complaint with Alibaba which they agreed was legitimate, made us supply TONS of documentation (which we had) but did not make Yiwi Yamiaim honor their written promise to correct the problems or black mark them.
Plus, Yiwu Yamiaim lied directly to the Alibaba Complaint Department TWICE, in writting which we were able to provide documentaion that proved they were lying and still did nothing against them.
The Alibaba suppliers know how to play the game with Alibaba when complaints are made against them, so they get away with whatever they want.
Yiwu Yamiaim refunded almost half of the money only.
We ended up with:
No new products to feature at the National pet Trade Industry Show,
Paid for an additional new product showcase at the show with nothing to show!
And the loss of thousands of dollars in sales.
Mark my words our first to market product will appear on their company site also!
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