I borrowed $450, and made an arrangement to extend the repayment - which meant they would take $135 from me on 8/21.instead, they took the $135 AND the rest of the balance, for a total of $585. We have incurred #74 in bank charges because we did not have the money to cover the withdrawal. I spoke to a manager by the name of "Karen" and long-story-short she initiated a refund that was to be mailed on 8/23. After waiting almost a week, I called today, 8/29, only to find there was "a delay" and the check will not be mailed until TOMORROW. I have been in trouble with the bank for a week now, plus my family has had to do without because of my bank account being wiped out!
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