I made a purchase of Laptop on this website up till now the laptop was not sent to me. Their reason is that my order is not up 10kg and according to China custom if the 10KG is not met the good can not be sent until i buy more. Below is the chart script of my complaint Chat Start Time: 8/11 11:44 PM
Chat End Time: 8/12 12:10 AM
Chat URL: http://knken.com/category.php? Id=157
Referer URL:
Name: Ologunde Adekunle
Email: [email protected]
Phone: 2347032508856
Initial Question: IF I ORDER FOR YOUR PRODUCT WHAT ARE THE THINGS THAT CAN LIKELY DELAY THE QUICK SHIPPING FROM YOUR END
Chat Transcript
11:46: 05 PM [Ologunde Adekunle] IF I ORDER FOR YOUR PRODUCT WHAT ARE THE THINGS THAT CAN LIKELY DELAY THE QUICK SHIPPING FROM YOUR END
11:46: 26 PM [Customers services] Hello, my name is weiwei, how may I help you?
11:47: 20 PM [Ologunde Adekunle] YOU HAVE MY QUESTION ALREADY
11:47: 38 PM [Customers services] yes
11:47: 39 PM [Customers services] please wait
11:48: 16 PM [Customers services] if it more then 10kg, we can send fast
11:48: 18 PM [Customers services] thanks
11:49: 04 PM [Ologunde Adekunle] BUT WHAT HAPPEN WHEN IT IS LESS
11:50: 25 PM [Customers services] if it have not 10KG, we will send items within 24-48 hours
11:50: 27 PM [Customers services] thanks
11:51: 44 PM [Ologunde Adekunle] Are u sure your last answer to my question is genuine
11:52: 22 PM [Customers services] yes of couese, if we can't send it we will refund your full price
11:53: 05 PM [Ologunde Adekunle] But i have an ode
11:53: 25 PM [Ologunde Adekunle] but i have an order w
11:53: 30 PM [Customers services] can you tell me order NO.
11:55: 54 PM [Ologunde Adekunle] But i have an order i have paid for for a week now still yet i have not receive my good. Are you sure you people are genuine
11:56: 54 PM [Customers services] ok, please tell me your order NO.
11:58: 41 PM [Ologunde Adekunle] 2013072037737
11:59: 14 PM [Customers services] please wait
12:00: 24 AM [Customers services] Because the Chinese Customs strict control electronics,
our customs import and export trade management is very strict, and we check the export projects must be intervals,
it can not be a copy and send the project must meet the 10KG,
we must wait for other buyers to purchase in your country, I am very sad for the the matter, if you want the project, you must wait for other buyers to purchase in your country, or we can refund your payment.
12:00: 31 AM [Customers services] now we can refund to you
12:00: 34 AM [Customers services] thanks
12:00: 52 AM [Customers services] please tell me your bank details, we will refund to you at monday. Uptill now my money was not refund. And nobody care to reply my mail again.
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