Last month, I sent my son into the Union Station Godiva store location to make a purchase for me using my debit card. He was told he could not use my card. He called me from the store to explain his difficulties. He said the manager would not allow him to make the purchase since he isn't the owner of the card. He told me he informed the manager that his mom was outside in the car unable to make the purchase herself due to her disability. I am unable to walk or stand longer than a few minutes unaided. The manager showed no concern and informed him that it was Godiva's policy and nothing could be done, not even for disabled individuals.interesting enough, My son told me the other patrons in the store were never asked to show ID when paying with debit or credit cards. If it is absolute policy to ensure only the owners of cards are making the purchases, it would seem Godiva would ask for ID when presented with a card. Why should it be assumed that a male/female customer with a card bearing a male's/female's name actually belongs to him/her? My son said the manger's tone was less than sympathetic and offered no suggestions on how we could proceed with a purchase. He returned to the car. I called Godiva's customer service to gain insight on their policy and to complain. They told me it would be looked into, but it is Godiva's policy to not allow someone to use a debit/credit card if it isn't in their name. I asked her if the card was signed and he had my ID or a letter, if it could be done. She agreed these were all options that seemed viable, but someone would need to look into it. I tried again on June 1st and encountered the same problem, Nothing had been resolved. I called customer service again, who tried speaking with the manager Alex and was told nothing could be done. I've never experienced this type of customer service. I have never been refused service before. I am so upset. They made me feel horrible. What would I do if all businesses had the same policy and attitude? Should I as a disabled individual never have or be able to make purchases for the things I need and want? It's hard enough dealing with immobility and the inability to do things on my own, why add insult to injury.
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