Complaint / Review
FreeShipping.com
Shipping Rebate Checks Not Received, Tips for Other Customers

Although I avoided charges for monthly membership fees, I have been waiting for shipping rebates that I claimed and filed on April 12. The company's standard processing time is 3 to 6 weeks. The company stated it mailed the checks on May 17, but I have not received them. The company also advised me that replacement checks cannot be issued for 90 days if the originals are undelivered. I should mention that it took nearly two (2) months to receive the company's initial welcome letter. Somehow I think this might be by design.

I have the following suggestions for other customers of this company:

1) Cancel your free trial membership within the first thirty (30) days, otherwise the monthly charge is $12.97. I did this online and received a confirmation email from the company. By the way, I could not find the monthly fee on the company's website, but it is stated in the welcome letter.

2) While your online account with the company is active, access your account information and delete the credit card information they obtained from you or a participating online retailer.

3) If you need to claim a shipping rebate from the company, remember to file the claim form within thirty (30) days from the purchase date of the qualifying item. The company states it will deny claims filed late. Claims require a rebate number from the company, but may be submitted by email to [email protected].

4) If you need to contact the company, the customer service number provided to me at initial sign-up is 1 (866) 416-8958.

5) If you have ongoing problems with the company, I suggest submitting a detailed complaint to the online retailer through which you became a member of this program.

Thank you for your time. I hope this information helps others avoid similar problems with this company.