Full email between myself and F-N:
What was wrong with the order. Tell me. I would like to know.
Thank you,
WESLEY BERRY FLOWERS
Josh Hetmanski
Josh Hetmanski
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390
Office: 248.668.2881 Fax: 248.669.2454
[email protected]
Wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto: (Personal Information Removed)]
Sent: Wednesday, May 02 9:09 AM
To: WBF We Care - Wesley Berry Flowers
Subject: RE: Questions
Hold off on doing anything until I tell you. I will find out this information myself.
Can't believe you just told me nothing was wrong with this order. That blows my mind. Consider me speechless.
From: WBF We Care - Wesley Berry Flowers [mailto: [email protected]]
Sent: Wednesday, May 02 7:59 AM
To: David Spodeck
Subject: RE: Questions
I am not able to do that either. Nothing was wrong with the order. If you cancel it there is a cancellation fee. If you want it delivered I would be happy to do so. Those are the options.
Thank you,
WESLEY BERRY FLOWERS
Josh Hetmanski
Josh Hetmanski
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390
Office: 248.668.2881 Fax: 248.669.2454
[email protected]
Wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto: (Personal Information Removed)]
Sent: Wednesday, May 02 8:17 AM
To: WBF We Care - Wesley Berry Flowers
Subject: RE: Questions
OK. Well at least give me the number to his secretary and/or corporate office line where I can get to the right person to get in touch with him. Thanks.
From: WBF We Care - Wesley Berry Flowers [mailto: [email protected]]
Sent: Wednesday, May 02 7:03 AM
To: David Spodeck
Subject: RE: Questions
The prices on the website change on a daily basis. The amount for the item is 61.95 – 40.00 = 21.95.18.99 4.86 (service and handling charges) gives you the total of 45.80. When I told you the price last time I was mistaken. Also I am not able to give the owners personal email out.
Thank you,
WESLEY BERRY FLOWERS
Josh Hetmanski
Josh Hetmanski
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390
Office: 248.668.2881 Fax: 248.669.2454
[email protected]
Wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto: (Personal Information Removed)]
Sent: Tuesday, May 01 8:14 PM
To: WBF We Care - Wesley Berry Flowers; [email protected]; [email protected]
Cc: [email protected]
Subject: RE: Questions
You didn’t give me his contact information. I need his email address in order to send him this.
Also, it will be sent to the BBB, along with my complaint and the pictures that prove your website made mistakes today. I see that you have had plenty of complaints. Also, please note that my account has been charged $45.80. You came back to me with the final charge being $43.40. So there is another mistake. Check your website right now. The flowers are listed at $41.95, thus I am still being overcharged in the first place.
My order receipt:
$61.95 $18.99 $4.86 = $85.80
Less $40.00 coupon
= $45.80
I have no idea where the $43.40 price came from. Someone will have to explain that one to me but I appreciate the discount.
From: WBF We Care - Wesley Berry Flowers [mailto: [email protected]]
Sent: Tuesday, May 01 5:24 PM
To: David Spodeck
Subject: RE: Questions
No problem, have a great day.
Thank you,
WESLEY BERRY FLOWERS
Mike Osment
Mike Osment
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390
Office: 248.668.2881 Fax: 248.669.2454
[email protected]
Wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto: (Personal Information Removed)]
Sent: Tuesday, May 01 6:22 PM
To: WBF We Care - Wesley Berry Flowers
Subject: RE: Questions
OK. Thank you.
From: WBF We Care - Wesley Berry Flowers [mailto: [email protected]]
Sent: Tuesday, May 01 4:56 PM
To: David Spodeck
Subject: RE: Questions
The president of the company is Wesley Berry.
Thank you,
WESLEY BERRY FLOWERS
Annie Werthman
Annie Werthman
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390
Office: 248.668.2881 Fax: 248.669.2454
[email protected]
Wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto: (Personal Information Removed)]
Sent: Tuesday, May 01 5:45 PM
To: WBF We Care - Wesley Berry Flowers
Subject: RE: Questions
Are you kidding me?
Please give me the contact information for your manager, his manager or the president of the company. Thanks.
From: WBF We Care - Wesley Berry Flowers [mailto: [email protected]]
Sent: Tuesday, May 01 3:06 PM
To: [email protected]
Subject: RE: Questions
What is the mistake on our part?
Thank you,
WESLEY BERRY FLOWERS
Annie Werthman
Annie Werthman
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390
Office: 248.668.2881 Fax: 248.669.2454
[email protected]
Wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: (Personal Information Removed) [mailto: (Personal Information Removed)]
Sent: Tuesday, May 01 3:52 PM
To: WBF We Care - Wesley Berry Flowers
Subject: Re: Questions
Please tell me the name of your supervisor so I can call him. I just sent you proof of a mistake on your part and you won't refund my money in full?
Sent from my Verizon Wireless BlackBerry
From: WBF We Care - Wesley Berry Flowers
Date: Tue, 1 May 15:45: 26 -0400
To: [email protected]
Subject: RE: Questions
I can cancel this order although I would like to let you know of the refund policy. All service fees and handling charges are non refundable. Also on orders that are cancelled before the requested delivery date or on orders placed accidentally they are subject to a 30 % cancellation fee. So on this order I will be refunding 15.37.
Thank you,
WESLEY BERRY FLOWERS
Josh Hetmanski
Josh Hetmanski
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390
Office: 248.668.2881 Fax: 248.669.2454
[email protected]
Wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: (Personal Information Removed)[mailto: (Personal Information Removed)]
Sent: Tuesday, May 01 3:43 PM
To: WBF We Care - Wesley Berry Flowers
Subject: Re: Questions
Well then please cancel my order. Thanks.
Sent from my Verizon Wireless BlackBerry
From: WBF We Care - Wesley Berry Flowers
Date: Tue, 1 May 15:08: 04 -0400
To: David Spodeck
Subject: RE: Questions
43.40 is the final charge. I am sorry for the confusion.
Thank you,
WESLEY BERRY FLOWERS
Josh Hetmanski
Josh Hetmanski
Customer Relations
Wesley Berry Corporate Offices: 2985 Haggerty Rd. Commerce, MI 48390
Office: 248.668.2881 Fax: 248.669.2454
[email protected]
Wesleyberryflowers.com 800wesleys.com flowerdeliveryexpress.com americanfloraldelivery.com
From: David Spodeck [mailto: (Personal Information Removed)]
Sent: Tuesday, May 01 1:57 PM
To: WBF We Care - Wesley Berry Flowers
Cc: [email protected]; [email protected]; [email protected]
Subject: Questions
In the span of 30 minutes the price on my order changed 3 times. Order number: 01397041
At first I ordered this for $21.95, the standard. I wanted to spend as close to my coupon as possible and I was aware of the service charge beforehand. When I went to the checkout page and filled in everything, the order had changed to premium. I went back and started all over again, chose the standard, filled everything out and the same thing happened. That is when I first called. She explained to me that the charge was $45.80 and that it takes time to post the coupon (or something along those lines.)
I then checked my bank account to make sure I was indeed charged the $5.80 after my coupon was used. I was charged $45.80 and called a second time. She looked it over and said I should have been charged $43-something.
While on the phone with her, I went back to the home page, chose Mother’s Day and looked up the same item. It then read $61.95. I then returned to my account, where it did say $45.80 while on the phone with her. I closed the browser and went to your site again, while on the phone with her, and the price had changed again. This time it was $41.95.
This makes no sense to me, but I am glad I used my Screen Capture to get this confirmed. If I had known any of this was going to happen, I would have captured a picture of the very first time I ordered.
See attached.
I did not have the time today to mess with more than just placing the order. I was going to take 5 minutes to get this done. Needless to say, this is very frustrating.
$45.80 charged on my bank card
$43.80 is what the operator (second one) told me I should have been charged.
0 comments