My order was NOT processed correctly. That is exactly the point. I have no relationship with Ballard. Do you?
My original order did not authorize items to be sent to any other party. Lise did not give me any documentation of the cancellation of my order by telephone, nor give me a confirmation of my cancellation. My credit card information contained my name and address, not the name or address any one else.
Your records should indicate the cancellation by phone, confirmation number, my name, my card number, my billing and delivery address. The Fed Ex shipment invoice does not connect me with the package. It proves you used my credit card to Fed Ex zebra pillows to a third party with out my authorization, either intentionally or due to a computer or clerical error. I repeat my order was NOT processed correctly and it is your responsibility to correct your error. You charged my card in error and I want it refunded.
Furthermore, after initial contact with "The Trophy Room" website on 9/1, my credit card was used fraudulently attempting to buy travel tickets to England and had to be cancelled. Of course you knew nothing of this matter either.
I intend to contact Nevada Better Business Bureau and Office of Attorney General and advise them of my difficulty with "The Trophy Room", "The African Market", "The African Market Trophy Room Collection", and various other configurations of these words which confuse and mislead the public due to the use of multiple similar names.
. From: The African Market
Date: Thursday, May 16 2:17 PM
To: carrie myer (Personal Information Removed)
Subject: Re: zebra pillow refund 9/1/12
Hi Caroline,
I spoke with Lise and she said that she had called and left you a voicemail regarding an update on this issue. As per our investigation and records, we show that this order was shipped to Tiffany Ballard, fedex tracking # 129111015009101. At this point, we do not know what relation you have to Ms. Ballard but we processed the order as it was received which included your card #.
Attached is a copy of the paid invoice along with proof of delivery.
Thank you,
Beth
* please note our new address and fax # *
The African Market's Trophy Room Collection
4444 Dant Blvd.
Reno, NV 89509
888.270.5882 | F: 775.448.6989
[email protected]
www.trophyroomcollection.com
On Thu, May 16 at 11:52 AM, Cmyer wrote:
I still await my $160.00 refund. You informed me after the pillow order was cancelled by me, the order was sent to someone else at another address and billed to me.
Please refund my visa card and notify me as soon as possible. You have had adequate time the to investigate the error and make corrections. I will take take further action if I
Sent from my Samsung Galaxy Note™, an AT&T LTE smartphone
Original message
Subject: Re: zebra pillow refund 9/1/12
From: The African Market
To: Carrie Myer (Personal Information Removed)
CC: Re: zebra pillow refund 9/1/12
Hi Carrie,
I just wanted to follow up and let you know that I was unfortunately unable to discuss this with Lise before she went out of town. She is away on a business trip until Thursday but I've forwarded your email to her in the even that she is able to check her email and respond. Otherwise, please allow me until Thursday to discuss this with her in person.
Thank you, again, for bringing this to our attention. I will get back with you as soon as possible.
Kind regards,
Beth
The African Market's Trophy Room Collection
8770 Forest Willow Trail
Reno, NV 89523
888.270.5882 | F: 775.747.6779
[email protected]
www.trophyroomcollection.com
On Thu, Feb 28 at 9:31 AM, The African Market wrote:
Hello Caroline,
Thank you for your message. Please allow me to go over this with Lise when she gets into the office later this morning as she would be more familiar with your order than I would. As for the airfare, I assure you that none of our trusted employees would abuse any of our clients' information. I will, however, also ask Lise about this when she gets back into the office.
Thank you, again, for bringing this to our attention and I will respond to you as soon as possible today.
Kind regards,
Beth
The African Market's Trophy Room Collection
8770 Forest Willow Trail
Reno, NV 89523
888.270.5882 | F: 775.747.6779
[email protected]
www.trophyroomcollection.com
On Thu, Feb 28 at 7:31 AM, Carrie Myer (Personal Information Removed) wrote:
Dear Sir or Ma'am,
I have a charge for $160.00 on September 1 for 2 zebra pillows. I called and cancelled my order.
The pillows were never sent and a refund was promised.
In addition, my credit card number was used several times with out my authorization. One of your employees apparently tried to purchase airfare to England.
I would like a prompt refund. USAA Credit Card Services will be contacting you on my behalf to refund the $160.00. Please check your records and correct the error.
Caroline Mye
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