Hello. I am unsure to whom this should be directed to. I have been receiving the run-around, and almost decided to give up. I decided to further pursue the matter because I honestly feel like I deserve some compensation. My name is LaTanya (Personal Information Removed). I am a kindergarten teacher by day and a student of Concordia University by night. My free time is non-existent due to my work and school schedule. Let me get to the heart of the matter. I went to Sam's Club on 1.26.13 to purchase a set of new tires. My total purchase came to 674.16. I left the store and continued home. I noticed that my tire pressure was low I checked my readings on my car and it showed a decrease in pressure on the LF tire. I also checked with OnStar to see if indeed everything was accurate. OnStar showed a decrease in pressure and suggested that I add some air. The tire to the naked eye appeared fine, however, my indicators showed differently. The next morning, my check tire light and a light like parentheses came on. I went to work and my principal checked my tire pressure. He said that everything showed it was okay so just ignore the indicators. To me, the indicators are there for a reason, so I called in to Sam's Club. I was asked if I added air and I replied that if I just purchased tires a day ago, why should I need to add air to new tires. I went back and forth physically from Sam's, work, Concordia, for at least 2-3 days. I went into to my local Walmart to get an oil change. I asked if they'd check my tire pressure. They said that my tires were fine but when I got my tires, my monitor stem was broken. I had no idea of what that was. He said that it happened when my tires was done. Then he said to go back to where I got the tires done. I told him that would be Sams Club. He had a crazy look on his face then. He took off the broken stem so my reading would clear and I could go and get a new/replacement stem. I am getting the it wasn't my people from Sams and I have evidence from OnStar and know that not even 24hours after having new tires, my indicator light and readings are going off. Now, I am having problems with locating this part. I've found that it is a dealership only part and it costs 70.00 dollars for the part and 135.00 for labor. I am just finding time to try and get all of this cleared up but am now disgusted that I paid almost 700 for tires and now may have to come out of my pocket for another 200 to fix something that Sams Club did when putting on my new tires. I am paying for tuition and other bills. The tires were a chunk of money and now this! I don't have money to pay for someone else's error. During one of my trips back and forth to Sams, not once did I get an apology, only defensive it wasn't my people remarks. Now, I am just out of money and maybe more money to get a new sensor and pay for labor!!! Not a happy customer!!!
0 comments