Purchased a dress. Custom orders were to be processed in 18-22 days, which was extra. Also paid for expedited shipping of 3-5 days. Package should have been shipped by the 25th. Arriving by the 2nd of March.
I contacted them on the 1st to inquire about the status of my order. I was informed that my order was not complete due to the fact that due to a rather large order which was just fulfilled, the seamstresses has taken a vacation. I was assured that they would expedite my order immediately and I would receive it by the 6th.
Contacted them tonight to comfirm that the package had been shipped because I had not received shipping notification. I was informed that it has shipped and that I "could" receive it by the 6th. Asked for a tracking number which they have had me waiting for over an hour.
They do not offer a telephone number to reach customer service, only live web chat. I have copied and pasted below the most recent chat I had with customer service.
COPY OF LIVE CHAT
Chat Transcript
Visitor: Marti
Operator: 7*24 Customer Service
Company: fashiondresses
Started: 4-Mar 11:31: 30 PM
Finished: 5-Mar 12:49: 55 AM
11:31: 30 PM: * Welcome Marti! Your request has been directed to our support team. Please wait for an operator to answer your call.
11:31: 33 PM: * Call accepted by operator 7*24 Customer Service. Currently in room: Marti, 7*24 Customer Service.
11:31: 35 PM: 7*24 Customer Service: Hello, what can I do for you?
11:32: 55 PM: Marti: I am furious that I have not received my order. Process time was at the most 22 days and I paid for 3-5 day shipping. I ordered on 2/2. It should have arrived on the 1st of march. My event is in two days.
11:33: 39 PM: 7*24 Customer Service: Could tell me your order number?
11:33: 55 PM: Marti: I spoke with someone last week and was told that I would have it today. NO DRESS!!!
11:34: 10 PM: Marti: 2013929391319186
11:34: 21 PM: Marti: that is incorrect
11:34: 34 PM: 7*24 Customer Service: Let me check it for you
11:34: 57 PM: Marti: *
11:36: 17 PM: 7*24 Customer Service: - shipping address
Marti (omitted last name)
(omitted address)
(omitted city), Louisiana,
United States
T: 318609*
11:36: 23 PM: Marti: yes'
11:36: 32 PM: 7*24 Customer Service: Just a sec.
11:38: 46 PM: 7*24 Customer Service: I am checking for you
11:38: 54 PM: 7*24 Customer Service: a few minutes
11:42: 38 PM: Marti: hello???
11:43: 31 PM: 7*24 Customer Service: hi, your dress has been shipped yesterday
11:43: 43 PM: 7*24 Customer Service: We are getting the tracking number now
11:44: 04 PM: Marti: what company did it ship with?
11:44: 16 PM: 7*24 Customer Service: UPS
11:44: 19 PM: Marti: and i still will not have it for my event
11:45: 07 PM: Marti: you all failed to ship it during the period that I paid for.
11:45: 18 PM: 7*24 Customer Service: You can get it on March 6
11:45: 38 PM: Marti: can or will?
11:45: 56 PM: 7*24 Customer Service: can
11:46: 28 PM: Marti: yes but it should have been here on the 1st. And when i spoke with you all last we, i was promised it would be here by the 6th.
11:47: 38 PM: 7*24 Customer Service: Sorry for this delayed
11:47: 48 PM: Marti: that isn't good enough.
11:49: 25 PM: Marti: i placed my order based on the timeline is stated on your website. 18-22 days for custom orders. Your company failed to meet that. I should be reimbursed for paying extra for that.
11:50: 22 PM: 7*24 Customer Service: i am sorry for that
11:50: 32 PM: 7*24 Customer Service: Could you email to our manager?
11:50: 38 PM: 7*24 Customer Service: [email protected]
11:50: 54 PM: Marti: service isn't a manager. It's general.
11:51: 05 PM: Marti: i'm still waiting for the tracking number.
11:51: 12 PM: Marti: your company sucks
11:51: 20 PM: Marti: and i will be filing a complaint.
11:51: 36 PM: 7*24 Customer Service: Okay, sorry for that
11:51: 50 PM: Marti: tracking nunber?
11:53: 11 PM: 7*24 Customer Service: We are getting it for you
11:53: 16 PM: 7*24 Customer Service: We will email you later
11:53: 25 PM: 7*24 Customer Service: Sorry for this delayed
11:53: 36 PM: Marti: no. I'll wait for it now.
11:53: 40 PM: 7*24 Customer Service: Okay
11:54: 03 PM: Marti: if it was shipped it doesn't take that long to provide me with it.
11:55: 02 PM: 7*24 Customer Service: The express did not give us that in time
11:55: 49 PM: Marti: meaning what?
11:58: 29 PM: 7*24 Customer Service: a few minutes
12:04: 20 AM: Marti: still waiting
12:05: 01 AM: 7*24 Customer Service: We are asking now
12:10: 49 AM: Marti: is this a joke? What is taking so long?
12:18: 57 AM: Marti: hello???
12:20: 52 AM: 7*24 Customer Service: We are checking now
12:21: 38 AM: Marti: you have been telling me that for over half an hour now.
12:23: 25 AM: Marti: Where is your customer service center located?
12:25: 56 AM: 7*24 Customer Service: We are in Hong Kong
12:26: 33 AM: Marti: what is taking so long?
12:27: 45 AM: 7*24 Customer Service: We are checking with the express company
12:44: 53 AM: Marti: I will be forwarding this correspondence to your service email address, as well as mine and to the scam/fraud unit.
12:47: 38 AM: 7*24 Customer Service: I am so sorry about that
12:47: 47 AM: 7*24 Customer Service: Could you wait for our email?
12:48: 11 AM: Marti: I have been waiting and you haven't provided me with the information requested.
12:48: 30 AM: Marti: Let me explain to you what is so infuriating about this entire transaction.
12:49: 12 AM: Marti: Actually, I'm not going to bother. I'll air my greivence with the scam/fraud unit.
Visitor Details
Your Name: Marti
Email: (Personal Information Removed)
IP Address: (Personal Information Removed)
Referrer: http://livechat. Jodress.com/
This transcript email message was automatically generated by ProvideSupport.com
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