Charge through automatic bill pay was authorized for $35.00, plus taxes of approximately $2.00, per month. Two (duplicate) charges for $40.08 were posted. Vesta Cricket Customer service supervisor was unable to address the issue. Next steps: 1) Terminate automatic billpay at 800-CRICKET; 2) Submit formal dispute with Vesta Cricket; 3) File formal complaint with Virginia State Corporation Commission.
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