I am a regular custumer at Ross store (Half of the things I own are from Ross) and I barely return anything.
On evening Feb 14th I made a purchase at San Francisco Ross store. I bought few pair of shoes, however the next day I decided to return one of them (400085058406 n47414y tan faux n for thirteen ninty nine). I went to Hayward location because is right next to my gym. That african girl was very impolite, or lets say RUDE. She did not welcome me, was slow etc. I gave her my pair of shoes and receipt. She looked at that and told me that those are not the shoes. I told her to check the number on the receipt and the one on the shoes (which match), but she looked at me like I was stupid, made few facec and said, well I know what I am doing and maybe those are the same shoes, but let me see... Than she was checking the shoes outside and inside and told me that i wear them. I said I did not wear them and they are clean, with tag and I bought them last night. Than she told me to go and return them in the city and she just called next custumer. That's really, really unprofessional. I am very upset, not because of the money, but of the way I 've been treated and accused of lying. I don't understand how can you keep employees like that? I did not have a chance to get her name, but you can check in your system who was working at 6pm in Southland mall, Hayward, CA. She was the only african woman that time with medium lengh hair. I think she was a rasist, because most of the african american people in Hayward hate others. It's sad but it's true. I hope you will do something about that and reward it.
Sincerely
Dagmara Jaszka
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