February 8
Central Maine Diesel
29 Carey Circle
Hampden, ME 04444
Attn: Bill Perry – C.E.O.
Re: Invoice - 18924
GX 690 Honda - S20f Mecc Alte Generator
Dear Mr. Perry;
This letter is written about the above captioned invoice and to express to you the frustration I have experienced in dealing with your company. As we discussed on the telephone in November, I placed an order on 11/3, the above captioned motor and generator which was to have a 4 week lead time. Since no one responded to my emails I called you on the status approximately one week later. Billy in your office claimed that there was no record of this order. You had assured me that you did have it and the order would be delivered as scheduled. On 11/16 the full price of $2,858.00 was charged to my charge account. When I called you again I wanted to know why the full amount was charged and if the unit was on time. You stated that you had to purchase the components and the unit should be shipped in the beginning of December. After calling your company again, the unit was finally delivered at the end of December, 8 weeks from the order date (not 4) and 5 weeks after it was paid in full.
On February 2 after the unit was placed, installed and hooked up with the required attachments, it had its first test run. The motor started, the generator turned but there was no 220 power at the outlet. I immediately sent an email to your company advising of this problem. I have yet to receive a response. I believe your website claims that all emails are received by two people and that I should of received a response. On February 4, I called your service department and spoke to Dan. I advised him of this problem and he said I needed to drive this 300 pound unit to Bohemia to have someone look at it or if I paid for travel time I can have someone look at it since it was already installed. Well on February 5, I called 3 local companies, 2 of which do not work on this generator and the third has not returned my call after I left a voice message that I bought this unit from your company. On February 6, I called back Dan to advise of this, and then he wanted me to take the voltage readings again and get back to him with them. Well after receiving an email from Mecc Alte (which I initiated to a Mr. Nikolay Bogdanov) advising me based on the problem it probably is a winding or diode failure. After receiving this information I called back Dan, to advise him that I wanted a new tested unit shipped to me and this one picked up, he response was that only you can authorize that and you were in Las Vegas until next week.
The phone calls, ignored emails, and most importantly the generator that is not working properly is very frustrating. This is now the second storm in the area which I have lost power and do not have the benefit of this generator. I have spent a considerable amount of time and money to have this generator. For reasons I do not want to disclose I need electric power for medical reasons for my family. I now have to rely on backup systems. I would like a new unit shipped this one picked up and consideration for loss of service. I hope you can address this replacement when you get back from Las Vegas.
Cc. B.B.B. –ma. Complaint 9411207
American Express Credit Card Division ref. N0155638
Consumer Affairs - NY
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