Heating unit wasn't working called Choice Home Warranty went through four service contractors. Learned that the ducts needed replacing. CHW never mentioned I was covered for the duct work. Over a year later I read Ducts were covered. Tel phoned CHW for three repairs. Water Heater, Ducts and Electrical problems. Three out of the two were denied. The electrician never came out. Choice Home Warranty contract is a scam I think this company is a referral business disguised as a home warranty company. They are duping the public on their website by saying they cover HomeownersWhat's Covered
Covered Items* Total Plan Basic PlanAir Conditioning System Heating System Electrical System Plumbing System Plumbing Stoppage Water Heater Whirlpool Bathtub Refrigerator Oven / Range / Stove Cooktop Dishwasher Built-In Microwave Garbage Disposal Clothes Washer Clothes Dryer Ductwork Garage Door Opener Ceiling and Exhaust Fans
Optional Coverage
Pool / Spa Well Pump Sump PumpCentral Vacuum Limited Roof Leak Septic SystemSecond Refrigerator Stand Alone Freezer Septic Tank Pumpi
When they cover very low end problems related to the above. There are many stipulations to what is not covered. They charge a fee over $300 per year and refer service contractors to their customers than refuse to repair the items when the contractor comes out for service. Customer pays a fee for the service call and the service tech hopes the customer gives him the job. A complete scam is what Choice Home Warranty is to their contract holder.
There website choicehomewarranty.com convinces the reader they really should take out a service contract for their goal is to provide trouble free service with local technicians and they ensure no down-time once a claim is in place. I waited five days to find our my water heater is not covered and four days to have CHW service rep Alex call to say my Ducts will not be covered because the technician reported something different than an air leak. When I told them that air is escaping into the addict Alex said it is because they have collapse and rotten. That is not a reason for them to pay for replacing them.
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