Complaint / review text:
I ordered the $4.95 "trial offer" of the equinox day/night serum & the $4.95 "trial offer" of the bella labs facial cream 12/22/2012. There was nothing, not one notation, asterisk, fine print of anykind, online or anywhere regarding any additional charges, auto-ships, trial period, etc. That would indicate "scam" to me. I've had this happen in the past, so i always look for any "red flags" indicating that this may take place, which i consider complete fraud. I received both packages very quickly & inside of the bella cream plastic, padded, white envelope, there was nothing, absolutely nothing, which i found odd, not an invoice, no packing slip inside or out, no instructions, nothing. The equinox day/night serums came in a box with nothing but a small instruction sheet inside regarding how to use the products. Again, no packing slip, no invoice, nothing re: auto-ship... Nothing! So, to my surprise, i see charges posted in january 2013 (to my credit card used for the "trial offers") for 3 more charges totalling $292.58!!! Yes, the first additional charge of $99.00 was posted approx. 2 weeks later & then 2 weeks after that a charge for $87.63 & another for $105.95!! Even worse than that, i did not receive any additional products! These "$4.95 trial products" came straight to my mailbox, so i know there is not a "delivery truck mix-up" of anykind. So, not only did i not authorize any "auto-ships/auto-charges to my credit card" or was i even informed or asked about "auto-ships/auto-charges to my credit card" i never even rec'd. Any additional products, nor do i want them! I did not like the products, one caused a rash/redness, the other caused flaking/dryness. I immediately contacted my credit card company today to dispute these fraudulent charges posted & they are "on it." i was told by my credit card rep that the man he spoke with was not very nice & standing firm re: all charges. The $4.95 charge was for shipping only & the $99.00 was for the product itself if it wasn't returned to them in 14 days, they assumed you liked it & wanted both products to be "auto-ship!" seriously? Really? Why would they "assume" all of that? I wasn't informed of any of those stipulations or given a choice re: any of those options. If i would have been informed of "their stupid, invisible, imaginary policies" or if it would have been stated anywhere on the website, i wouldn't have even ordered the trial offers! To make it even worse, nothing, absolutely nothing stating any of that, not even an invoice or packing slip was inside either package! Like i said, i found that very odd & that should have raised a "red flag" i guess re: a fraudulent company, but i researched every category on their website & i did not see any "auto-ships/auto-charges anywhere" or i would not have ordered the $4.95 trials. I have confidence in my credit card company to take care of this as they said they are in the process of right now, but this is not right & if my credit card company cannot get the charges removed, i will take further action against them. You cannot charge someone's credit card repeatedly w/o your authorization. When will companies realize that if they'd offer "samples/trials" of their products as advertised w/no hidden fees/strings attached, they would have alot of satisfied customers, who would not only buy their products over & over again & refer their products & satisfaction to their friends a families? No, they have to "scam" potential customers & "steal" from our credit cards/bank accounts, which in the end, costs them in many ways & ruins their reputation completly! They ought to be humiliated, embarrassed & ashamed & i am sending an e-mail out to eveyone i know about this. I don't want to see this happen to anyone else, ever! P.S. I would never spend this amount of money per month anyway, even if i did like the products, for face creams.