Phone No. (Personal Information Removed) December 25 billing.
Account No. (Personal Information Removed), Client ID (Personal Information Removed)
You need to review the total history of this account. When the Contract was signed by your agent, he charged $ 35 as connection fee. Bell billed me again and later withdrew that charge.
I made no use of the dapa plan for many months as my telephone was not configured and being new to I Phone I had no idea how to do that. I talked to a friend and then called Bell, who volunteered to reduce the date charges (not remove them - I do not have the details with me)
I had later complaints for excessive charges and upon talking to the supervisor, I was given a different plan which was cheaper.
In the recent instance, I was away from Nov 18 to Nov 28 to Colombia. On Nov 21 or 22 I called Bell to ask for any special roaming packing and they advised me that they will put one in place for around $ 70 or so. However when the first bill dated Nov 25 arrived, it showed an exhorbitant charge of $ 546.00 in total which in the light of my special requested plan was very high. However I paid that. The second bill dted Dated 25 shows charges even higher $ 596.38 which is totally unfair and completely un acceptable.
Since the disputes were not resolved, I have requested cancellation of the account now slated for Feb 2.
According to Bell representative not only Dec bill of 596.38 is payable, there will be additional $ 215.00 comprising of 7 months balance of contract at 20 each and some connection fee (all over again) of 70 will be charged.
Since Bell has failed to resolve the issue and continue to be unfair and non competitive in the market, I have elected to cancell the account and at the same time contest the charges with legal authorities plus notify Better Business Bureau etc.
Dave B. Tangry
(Personal Information Removed)
email: (Personal Information Removed)
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