We were excited and incredibly grateful to have Merry Maids clean our house for the first time this past Tuesday and immediately agreed to a bi-weekly cleaning schedule for $300/month.
I was so thrilled to immediately walk around my house and see how well everything was cleaned. I opened the microwave door to look inside, and the top piece of it fell on the floor. It looks like the plastic holding the 2 screws had been somehow broken.
Yesterday my husband contacted Merry Maids in Raleigh, and they asked for pictures, agreeing to pay to have the part replaced after they had a chance to talk to the employees who had cleaned our house. Ignoring feelings of distrust that were starting to develop with these maids, we accepted.
In the meantime, we called the appliance company and found out that the part would cost $40.00 and $11.00 for shipping.
Today a Merry Maids representative called and, without apology, said they'd decided not to pay for the part and stand by the word of their 12 year employee, who denied breaking it. She implied that since this was our first cleaning and we had no history with the company, we had no credibility. My husband requested that a representative at least come to our house and look at what was damaged first hand. After all, there's always the possibility that she may have broken it without realizing it at the time. She refused, saying that wouldn't change her decision. Stunned, we immediately cancelled our plan for all future services and asked to have our house key returned.
I've never in my life encountered a company with such poor regard and disrespect for its customers. To not only refuse to look at the damage but also call us liars is completely outrageous. A company exists because of its customers, and to bring damage, insult and refusal of apology to the home of a brand new customer is mind boggling.
I would never recommend your company to anyone and suggest to you re-evaluate the standards of your rude representatives at the Raleigh branch.
My husband and I plan to send reports of this treatment to the Better Business Bureau, where it will be officially documented.
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