Chegg.com used false advertising to activated me to click their website within the first place. The reduced cost of guide rental mentioned within their Google advertisement was fake— the cheapest cost on Chegg.com was $73.47 AND NEVER the $22.56 promoted.
After I visited for live customer support, the solutions were definitely silly and terrible. It's as an automatic program that doesn't understand Language. AND, to be able to contact their customer support via mail you have to first create a merchant account with chegg. Forget that. I am publishing my criticism below and delivering this connect to their "press space" ([email protected]). What an complete scam of the business.
This Is A log of my "chat."
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Nina:
Hi, Iam Nina, an automatic talk broker, and Iam here to answer your concerns about Chegg. Simply kind in to the package below and press Ship to get going.
You:
Hello: I "googled" a book name and Chegg. Comis ad stated "hire this guide for $22.56. I visited your site and also the cheapest cost is $73.47. Where do I hire this guide for that advertised cost of $22.56?
Nina:
Sorry, your expression is too much time and that I won't have the ability to execute a complete evaluation. I'd be really thankful should you might attempt to allow it to be a little smaller and much more brief.
You:
How do you hire a guide for the advertised cost of $22.56? After I visited your advertisement the cost was 73.47, not $22~
Nina:
Sorry, your expression is too much time and that I won't have the ability to execute a complete evaluation. I'd be really thankful should you might attempt to allow it to be a little smaller and much more brief.
You:
Is that this brief enough?
Nina:
I am unsure that which you say. Would you please rephrase your issue?
You:
Which section of what I've created to date would you not comprehend? I'd be thankful I if might comprehend.
Nina:
Possibly I've not precisely recognized that which you stated as well as for that I apologise. Would you rephrase your request please?
You:
After I clarify you state my clarification is too much time, but I'll try again. Your advertisement stated a guide is $22~ nevertheless when I click the advertisement it claims the guide is truly $73~ how do you obtain the guide for that advertised rental cost of $22?
Nina:
Sorry, your expression is too much time and that I won't have the ability to execute a complete evaluation. I'd be really thankful should you might attempt to allow it to be a little smaller and much more brief.
You:
What duration issue are you able to reply?
Nina:
What correctly have you been searching for?
Where's My Account?
You:
ISBN: 0324401841 for that advertised rental cost of $22.56.
Nina:
Would you like me to locate this book for you?
You:
Yes, to get a rental cost of 22.56 not 73.47
Nina:
Okay. To determine the outcomes, go here.
Nina:
I Have only popped the site for you personally.
Nina:
Did you discover this response useful?
You:
No aid what-so ever. I'm as if you have totally ignored my issue.
Nina:
I'm sorry. If you rephrase your issue, perhaps I will assist you. I'm at your support when you have any more inquiries.
You:
Our issue is approximately the cost, not choosing the guide.
Nina:
Click among the subsequent claims which best fits your circumstances to acquire a response. Do you suggest?:
-Where's my guide?
-How Come there income tax?
-just how long may I keep products in my own shopping cart software?
-Where's My Account?
-Can you inform me when the guide I'd like can be obtained?
You:
Number, the reason is where may I hire a guide for that cost Chegg promoted on google?
Nina:
What correctly have you been searching for?
-Can you inform me when the guide I'd like can be obtained?
-how do you purchase?
-just how long may I keep products in my own shopping cart software?
-How Come there income tax?
-just how much does it charge?
You:
To hire the guide for $22.56 as promoted in the place of $74
Nina:
Click among the subsequent claims which best fits your circumstances to acquire a response. What correctly have you been searching for?
-Can you inform me when the guide I'd like can be obtained?
-how do you purchase?
-What delivery techniques would you provide?
- just how long does it try get my publications?
-What's the described period of a rental?
You:
None of these healthy
Nina:
I am sorry if this is not what-you're searching for. Would you please rephrase that?
You:
Would you study Language? Or can there be a language screen?
Nina:
I seldom have time for you to study due to function. So what can I actually do to assist you?
You:
The reason is, would you understand what I've created for you or is British your next language (not completely familiar inside it)?
Nina:
Sorry, your expression is too much time and that I won't have the ability to execute a complete evaluation. I'd be really thankful should you might attempt to allow it to be a little smaller and much more brief.
You:
That which you may do to assist me is inform me where in your website I will hire the guide for 22.56 in the place of 73.47
Nina:
We worry about our clients and therefore are devoted to assisting them every action of just how. Chegg Customer Support could be attained by mail or telephone.
Nina:
Email:
Chegg Customer Support could be approached by choosing the 'Contact Us' link on the base of every site. You may even start a solution, or request, by signing directly into 'My Account'. You'll get a reaction within 24-48 hours.
Nina:
Phone:
You are able to achieve a live Chegg customer support consultant at 1-888-99-CHEGG 1-888-992-4344 Mon.-Fri. 8:00am-5:00pm PST or by clicking below.
Nina:
Did you discover this response useful?
You:
No. I'll contact Chegg through "Contact Us." Cheers anyway.
Nina:
I'm sorry. If you rephrase your issue, perhaps I will assist you. I'm at your support when you have any more inquiries.
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