I requested a book from Textbooks.com in Sept (for fall quarter). I acquired a used-book, attempting to conserve money. The main reason I purchased from them is they assure purchasing back your guide in the cost you purchased it from their store, plus 10%. Exactly what a good deal, right?
Well, I got my guide. It had been utilized and offered its objective. The guide did possess a bit of water damage; but because Textbooks.com delivered it in my experience, I thought they’re conscious of it and it’s good (the guide is wholly understandable and that's what publications are for: reading).
Okay, so at the conclusion of the fraction, I'm delivering the guide back again to them (they actually deliver note emails suggesting “they owe you cash for that book” etc. I believe which was a great function. Anyways, I adopted all their directions and some nights later, I get an email stating the guide I delivered them is broken and CAn't be purchased. I had been provided a choice to possibly spend them $12.50 in delivery to obtain the guide back, or they merely toss it away.
Okay, and so I e mailed them back (it was on December 22) detailing the guide is in the identical situation when I obtained it from their website. The consultant replied, stating that I ought to have named them in Sept when the guide was broken and since I have didn’t, it’s too late.
Well, this is actually the issue. I'm purchasing a USED-BOOK. Used books aren’t new. Only a little water damage, for me, doesn't present an issue in having the ability to make use of the guide. Because Textbooks.com suggest that they examine every used-book manually (as previously mentioned on the site), why might I function as the one questioning them? They never stated when a used-book they promote me is water-damaged, I ought to return it. Plus, they assure purchasing the guide back, therefore obviously, I wasn’t concerned and sometimes even had grounds to become worried
I'm angry. I attempted to solve this problem straight together via email and that I am being very affordable. Textbooks.com must follow their statements and purchase this book back. It's in the identical situation because they offered it in my experience. I'm likely to contact the Greater Business Office, when I don’t believe it is reasonable whatsoever. I don’t suggest the corporation to anybody, because they clearly don’t maintain themselves accountable for the health of the publications they market (simply because they weren’t conscious of the health of the book-they offered me). Customers: there are lots of different applied book sites that don’t present clear promises.
I bought my Anthropology guide for $74.50 from Textbooks.com. Today, they’re tossing my book away.
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