Information on Complaint against Kim and H Blagg,
PageFree Publishing Inc.
109 South Player Road, Otsego, MI 49078
Tel: 269 / 692-3926 Fax: 269 / 692-3927
Www.pagefreepublishing.com
Introduced by Stephen T. Manning PhD
Author: Therapy, Meaning, and also the Frightened
Http://shade-of-truth.com
Since The amount of December - September (to date)
Factors To Make this Criticism:
This complaint continues to be authorized within the public community for three major causes:
(i) To inform the general public, particularly potential writers, towards the illegitimate and dishonest actions of PageFree Push / PageFree Publishing, headed by Mrs Kim Blagg and Mr. Gary Blagg, of the above mentioned target.
(ii) To motivate additional disaffected writers who've endured comparable therapy to make contact with me in the site address above having a watch to defending a-class-action suit for various municipal, legal, and individual crimes.
(iii) in case of the ongoing insufficient ethical responsibility and redress about the section of Mrs. Blagg and Co., this record and its own connected links may function because the foundation for possibly (a) the abovementioned class-action lawsuit; (w) a personal lawsuit, or (d) like a mixture of both.
Brief outline of criticism
All The following factors could be confirmed at http://shade-of-truth.com where all related emails and telephone conversations are recorded. You'll also discover another connect to additional ex-PageFree author’s remarks and grievances. I get full responsibility for that details documented below, and am prepared to state for their reality and precision in a judge of regulation. S.T. Manning PhD. April.
General Details of Complaint: (additional information by quantity below)
1. Duplicity.
2. Numerous delays.
3. Fake agreements.
4. Lies and fraud.
5. Gross incompetence.
6. Numerous problems on proofs.
7. Non payment of royalties.
8. Disrespect and arrogance.
9. Persistent unprofessionalism
10. Last minute price adjustments.
11. Fraud and misunderstanding.
12. Low-supply of paid services.
13. Low-supply of requested textbooks.
14. Wrong info on sites.
15.inability to recognize contractual commitments
16. Persistent lateness on all duties performed
17. Rejection to submit writer-writer documents
18. Rejection to react to particular writer inquiries
19. Deceptive claims on site as well as in agreement.
20.intransigence when coping with consumer issues.
21. Obfuscation and congestion in answering writer demands
This, I'm unfortunately hasbeen my sad encounter with PageFree Publishing; A - 16-month annoying and expensive ordeal up to now, when I merely attempt to get what I receive money for. The initial conditions were “the manufacturing of the guide within 8 weeks”. Mine got more than annually, and after numerous inexcusable delays, mess, unprofessionalism, and lies, it nevertheless hasn’t been done right.
After several weeks of honest efforts to get an expert support although PageFree ostensibly kept me to ransom over my guide, I've today despaired to be ready to trust or trust them. Our guide isn't as much as quality requirements according to the evidence I closed, plus they stubbornly will not tackle the problem. Or may Ellie or H Blagg remedy every other reasonable demands in anything-but an offhand and dismissive method – since they've my profit the financial institution.
Moreover, I've never obtained any apology; just one justification after another, then lies and evasion, followed closely by disrespect and dismissive condescension. Today this really is being more compounded by much more uncooperativeness, ineptitude, obfuscation, and arrogance about the section of Mrs. Blagg, who it appears, has become objective on ‘punishing’ me for getting the audacity to create up these problems and anticipate an expert support from her. Our offense? Merely anticipating what I taken care of, and today really insisting upon it.in exchange they're being completely harmful and obstructive. The most recent is just a pernicious and spiteful need that I have to deliver ‘cahiers checks’ for that launch of anymore books. This, understanding I'm presently abroad, and despite having utilized my charge card previously with no issues.
Writers beware! PageFree Publishing can be an deceptive and deceptive procedure that's little regard for writers. You're recommended to remain apart; until that's (metaphorically speaking), you appreciate ‘getting shafted’, ‘being stiffed’, ‘being obtained to get a fool’, or else being altered, fooled, or handled with contempt… after which, spending royally for that opportunity in to the discount
Please see details below.
Reduced Clarification of Common Factors
1. Duplicity. There are lots of situations where Kim Blagg efforts to deceive the potential client / writer, including (a) in regards to the common professionalism of PageFree procedures, (w) the interest and regard directed at author’s function, (h) the caliber of her very own knowledge and (n) the resulting poor support she provides. She also misleads potential writers to think the ‘Authors Room’ on her site is actually genuine. I've visited it many times within an try to detect whether my situation was uncommon. But NEVER was anyone within the forums, or were any responses published. It's clearly yet another area of the ‘false front’ she employs to generate confidence in potential authors…
2. Numerous delays. Also numerous to listing below, the audience is cordially invited to check out the links and browse the countless emails – several unanswered – which were fulfilled with indifference, mess, or lies.
3. Fake agreements. That one will most likely need to be categorized out within the surfaces, however in my encounter, when a person hotels to obscure legalese to be able to prevent fulfilling the most obvious nature of the decided undertaking, then anything is really wrong. Thinking about the undeniable fact that I just caught PageFree about the comprehension they'd create a shade place within the guide, after which, after spending all the costs, to become informed they couldn’t get it done in the end, (until the cost went way up obviously) this, after several weeks of disappointment and fake promises…
4. Lies and fraud. I've recorded atleast two particular cases wherever I had been intentionally and calculatedly lied to concerning the standing of my manuscript and that which was and wasn't being completed. These lies were supported filled with rustling reports within the telephone, in a pretense that my document was really being looked over. After I later found the fraud and (nicely) named Kim Blagg to obtain a reason, the telephone was really pay on me…
5. Gross incompetence. Well, the truth that they guaranteed a completed guide in 2 months; and also the proven fact that my first backup from PageFree wasn’t in my own palm until 13 months later ought to be warning enough…. Actually, once the first order were published (improperly), they informed me one backup have been delivered to me. Despite many reminders that it hadn’t came (notice emails) the Blaggs didn’t actually bother to send another backup till over per month later. This guide consequently was delivered via snail-mail and required an additional six months to arrive… etc. Etc.
6. Numerous problems on proofs. Regardless of how careful I had been, or how obvious my directions were (actually color-coded etc) Kim Blagg nevertheless were able to bungle evidence after evidence – 5 or 6 in AROW in my opinion, after which had the audacity to try and cost me additional ON HER mistakes…
7. Non payment of royalties. At that time of composing my guide has been around printing for five 5 weeks. Royalty payments are said to be delivered regular. I've gotten no notices or payments…
8. Disrespect and arrogance. First instance was after I named Betty after getting H in a premeditated fraud. He'd assured me that Kim was operating individually on my document, actually planning as far as to rustle documents as he ‘read’ the facts in my experience. Later exactly the same evening, Kim managed the possible lack of exercise on my guide by declaring “I haven’t actually noticed your apply for three months” (since she was so busy coping with ‘more important’ clients seemingly). Nicely pulling her focus on Gary’s lies in addition to the truth that she had a need to recognize her claims to create the guide, she rudely set the telephone along on me, after which sent to inform me she wasn’t likely to answer every other calls. I had been stupefied. And deeply upset, but I'd previously spent so enough time and power in to the project. However thinking Kim’s rest obviously that “PageFree was alone who might provide my shade pages”. Recently she's actually fallen the wonderful pretence when I are becoming a growing number of insistent that she offers the minimum support based on our agreement. Sadly, her reaction to any critique at-all, regardless of how reserved or ethical, will be arrogant, defensive, and condescending. (See emails)
9. Persistent unprofessionalism. Several, many situations, including publishing wrong guide info and author’s biography on sites, publishing the incorrect address pictures or no pictures at-all, lacking the guide readily available for offer, not detailing the above… after which there's her individual disrespect and insufficient focus on depth, that will be not really a helpful characteristic in a guide printer.
10. Last minute price adjustments. After having dedicated several weeks and countless bucks to obtaining the guide we decided, Kim Blagg shows me of a rise in cost of more than 30%. I choose at this time that a dark-and-white edition is preferable to nothing, since many qualified connections have now been awaiting an evaluation backup for all months… therefore I reluctantly provide the go ahead to get a B&T version.
11. Fraud and misunderstanding. Many situations, including contractual problems, site info, providers, pricing, and individual integrity…
12. Low-supply of paid services. Many, many situations as recoded here.
13. Low-supply of requested textbooks. Without correct clarification in the Blaggs, Amazon.com advised me (like a client) that requested publications couldn't be shipped. Another book requested immediate from PageFree on November 4th didn’t appear until January 30th. A few months later! These significantly overdue deliveries could be related to PageFree’s spiteful choice to react as gradually so that as effortlessly as you can to my later requests.
14. Wrong info on sites. Despite many reminders, Kim Blagg didn't proper guide details delivered to Amazon etc. Out-of 14 items of info, as much as 11 were possibly absent or wrong. After I stated these details, her reaction was impolite and aggressive…
15.inability to recognize contractual commitments. Again, several situations for example registered here…
16. Persistent lateness on all duties performed. An almost humorous parody of what sort of company ought to be run. Way too many illustrations to listing, but please view emails. I wound up performing many duties myself instead of wait on them.
17. Rejection to submit writer-writer documents. While Kim Blagg thought that I would perhaps withdraw my guide, she preemptively sent me declaring that I'd no to the electronic documents (even though that I taken care of them). Which means that even though documents could be useless whatsoever to her anymore, she'd instead maintain them from me than let me reinvest in another printer. This informs a great deal about her actual personality. Particularly after previously telling me that she wasn't responsible for this-and-that since I actually was the publisher (as in home-writer). She subsequently corrected this declaration by proclaiming the writer (meaning PageFree this time around) has got the to maintain the electronic documents. That will be it Kim… have you been the writer or am I? Since IF YOU SHOULD BE, then please do your work properly. But when I'm, then provide me the electronic documents that I taken care of, to ensure that I will get it done myself… Humorous, she will not answer this one.
18. Rejection to react to particular writer inquiries. Multiple instances. Notice emails Again, I wound up heading strong to resources to obtain some results.
19. Deceptive claims on site as well as in agreement. Again numerous instances.
20.intransigence when coping with consumer issues. Maybe it was partially my very own problem for attempting to be considered a guy within our professional transactions. But the moment I lifted any problems in regards to the weeks of delays. I had been handled with disrespect and contempt. Please view emails.
21. Obfuscation and congestion in answering writer demands. That one deserves its candidate, since despite all the issues and disappointment I experienced, I truly experimented with easy issues over on the quantity of events – in the end, I had been awaiting my first guide to become printed. And so I was in an exceedingly comprehension mindset for that first several dozen disappointments and setbacks. But fundamentally I turned increasingly upset at what I noticed like a complete insufficient regard or thought possibly for myself (like a client and writer) or for my guide. These are simply a few of the conditions that have gotten worse once we complement:
(i) Obvious refusal to react to sharp concerns about several problems of problem.
(ii) Delivering publications from the slowest and cheapest feasible means despite my demands for fast shipping.
(iii) Despite PageFree’s guarantee to recognize emails obtained, this was not often completed, so when it occasionally was, setbacks of many times and sometimes even months weren't unusual.
(iv) Whole neglect of the truth that I'd provided my term to respected friends that the backup of the guide could be future ‘soon’.
(v) Neglect of promotional and vacation ideas – it has cost me many hundred bucks in cancellations in addition to reducing my professional regard amongst connections
(vi) Juvenile withdrawal of guarantee to forward publications to handles provided, consequently of me insisting on the skilled support
(vii) Needing a “cashiers check” rather than the typical charge card to be able to launch more books in my experience. This newest work of violence is specially pernicious inasmuch because the Blaggs realize that I'm presently outside the people, and require publications to stay area in a people target inside a collection period of time. Requiring on the cashier’s check rather than the typical charge card is just a obvious obfuscation that's made to trigger me optimum issues and irritate my ideas; once more, solely because I've informed them of publicity within this community realm.
Unfortunately, this doesn't actually start to finish the checklist, but should suffice for the present time. At best, PageFree push is just a poorly work, inexperienced and dishonest company. At worst (plus much more probable), a poor and deceptive procedure made to fraud trustworthy writers out-of cash, more compounded from the supercilious contempt and arrogance of the Blaggs.
For complete details please browse the 70-plus websites of incriminating emails, that'll assist the foundation of the civil suit. If you should be an writer that has endured comparable therapy in the fingers of Ellie and H Blagg, please post your remarks below like a caution to others, or contact me on my site http://shade-of-truth.com.
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