Fraud
Complaint Rating:
Company information:
WorldClub Fitness
545 *th Avenue, Ste 401
New York City, New York
United States
Phone: 866-396-2729
worldclubfitness.com
This is a pyramid scam of epic proportions. I recommend that all of the consumers who have been scammed by DazzleSmile, CleanWhites, other teeth whitening sites, and WorldClub Fitness band together and file or join a class action suit for fraudulent advertising. I will continue to post any information I find to share with everyone who has been taken by these thieves. And if anyone has any connection with a watchdog organization, contacts at a TV show like Oprah or Ellen, see if you can't get them interested in taking up the fight.
Bottom line is truth in advertising laws and fraudulent business practices. The 14-day free trial is anything but free nor is it a 14 day "trial". The 14 day clock starts the minute the order is placed... And requires the product be received by the consumer, then tested, then returned, and requires that the returned product be processed before the end of the 14-day period. If all of those things do not occur within that 14 days, the consumer is charged. Given the required steps, consumers are lucky if they have the product for a 1-day trial.
Then, if you're lucky enough to jump through all of those hoops in a timely manner and get a refund, 40 days later, a charge appears for a product that does not exist, from a fitness club in NY city that does not exist and has absolutely nothing to do with white teeth. And, when calling the number to dispute the bogus charge, every one of the so called "customer service" reps is trained to say "it was clearly stated when you ordered your DazzleSmile". They verge on rude when firmly stating that "it's the consumer's fault you didn't read the fine print/clearly stated conditions when you ordered your DazzleSmile". Therefore, they cannot refund the charge but will cancel your membership. Membership to what? Nothing was clearly stated about joining a non-existent gym in NY city nor is anything clearly stated about being charged for a non-existent product identified as "elitepack". None of the consumers who are writing complaints authorized charges to WorldClub Fitness.
During my call to dispute the illegal charges, I asked the customer service rep his name... He gave me his first name only and his agent number, (Von #7096) he said he would not give me his last name. I then asked for the company president or an executive's name and contact information. I spoke with two different reps and neither would provide the name of the company's president, saying they are not allowed to provide that information. If it is company policy to withold business ownership information from a customer, that is a clear indication that something is wrong.
I have filed a police report about this issue and am contacting the attorney general's office in NY. If I find any information I will be sharing it with everyone I can find to encourage every scammed consumer to start or join a class action suit to stop this scam company from stealing from consumers. I am certain that all of the companies are owned by the same people and am thoroughly disgusted by their absolutely despicable actions. What they are doing is illegal... Based on truth in advertising and fraudulent business practices. Let's all join together and ensure that there will be consequences.
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