Classmates.com aka Classmates Media Corporation did not send me a renewal reminder before charging my card (they stated it was and auto renewal and I stated that I never knowingly authorized an auto renewal). This leads me to the assumption that they as a policy do not remind their members of impending renewals as a whole. It is further my opinion (based on my treatment) that they force (strong arm auto renewal policies) the members to keep their service for an additional 12 months after the member states they do not want to renew. They state that there is no after the fact opt out provision once your credit card is charged. Your only option is to involve your bank and card company (which they don't tell you). They state there is a manual opt out in their terms but it is not easy to find (still can't find it). There is no phone number that I can find associated with their web sites. Their corporate office does not list a number either.
In my dealings with them, I have formed the opinion that they practice bad customer service and strong arm renewal policies. It is also my opinion that good legitimate companies that offer good value for their services or memberships do not have to force their members to renew and ALWAYS (as a policy) send warnings of impending renewals to their customer/members.
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