This a a "bad company" - DO NOT DO BUSINESS WITH THEM!
The 30-day no risk trial is not a trial period at all; you get charged $15.99 for it if you continue service with them. As their product turned out to be of absolutely no benefit to me, I tried to cancel by email before my service ended. When I got no confirmation of my cancellelation after several days, I attempted to call them. After several days of hanging on and not getting thru, I was finally successful. But an agent there, who was rude and abrupt, told me that my cancelation by email would not be honored and that I should have called in earlier. He said I would be charged $15.99 for my "trial period". When I called my credit card company, this money had already been charged to me.
I explained to him that their product was "useless" for the average consumer like me, who uses just $. 37 stamps, and that I was unable to use up the excess postage I purchased from them without buying expensive templates on which to print the stamps. Nevertheless, the agent would not agree to refund my money.
Now, as I read all the other stamps.com complaints on this web site, which are very much like mine, I realize that I should have checked them out before agreeing to their offer.
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