Their customer service is non-existent. They do no give you the option to change shipping address until after order has been placed and then do not follow through with their promises to correct the shipping address after calling multiple times. When asked what will happen if my computer is shipped to the wrong person they offered a compensation of $20.00, the computer cost $360.00. Simple fix would be for them to contact FedEx and change the address but they did not do this any of the times I called and was advised that they would. I verified with FedEx that no request was received from HP to change the address.
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