Usacomplaints.com » Internet & Web » Complaint / Review: SynerTrade LLC - Had a written proposal for Iron Ore CIF ASWP from CEO. Then it became FOB Brazil 21710 Lancelot Drive. #93762

Complaint / Review
SynerTrade LLC
Had a written proposal for Iron Ore CIF ASWP from CEO. Then it became FOB Brazil 21710 Lancelot Drive

I am trading in raw materials.

It is in my industry very bad style to step away from a written proposal. This casued me a lot of dammage, and I lost over USD $ 200,000 due to his mistake. I was about to buy 110,000 Metric Tons od Brazil Iron Ore from SynerTrade.

Dear Mr. Weber,

I have just been informed by Mrs. Lila that your offer
is not CIF ASWP, but actually FOB Brazil. This would
make a price increase of 20$ / MT Iron Ore.
Below is a snapshot of the relevant part of the chat.

Can you confirm your affirmative pricing,
as I am in need of an explanation for my buyer.

Best regards,

Michael H

Here a yahoo chat with SynerTrade's processing department, Mrs. Lila. She said her boss (Mr. Weber is the CEO! Is a new associate... I am confused!) The promised answer did not come.

Cashmoneybros: he gave you fob pricing correct?
Michaelh: In the same fashion would I appreciate if you can deliver the other documents
michaelh: No, CIF ASWP
cashmoneybros: he mistaked
cashmoneybros: we do fob
cashmoneybros: i have the cif pricing
michaelh: Shall I resent all related files in 1 mail?
Michaelh: I accept your CIF ASWP price
cashmoneybros: if the price is 48 it is fob
michaelh:?
Cashmoneybros: i am looking at mr webers offer
cashmoneybros: now
michaelh: Quantity Requested & Pricing: 48 usd per mt 60-70,000 MT (65%) CIF ASWP
41 usd per mt 60-70,000 MT (63%) CIF ASWP
cashmoneybros: incorrect sorry
cashmoneybros: i have talked to a few people today on behalf of mr weber
cashmoneybros: who is a new associate of our company
cashmoneybros: that price that was given to him was foc
cashmoneybros: fob
michaelh: That mistake would make 20 - 22$ / MT in difference and is not longer acceptable
cashmoneybros: ok i understand sir
michaelh: I was reading CIF ASWP
cashmoneybros: understood sir
michaelh: Can I have an email from Mr. Weber that there was a mistake in his offer and what is the new CIF price?
Michaelh: I have to apologize to my buyers for my incomplete offer
cashmoneybros: sure i will inform him to do such
cashmoneybros: today
michaelh: Thank you Mrs. Lila

Michael
Bangkok
Thailand


Offender: SynerTrade LLC

Country: USA   State: Wisconsin   City: Brookfield
Address: 21710 Lancelot Drive
Phone: 2627844934

Category: Internet & Web

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