Complaint / Review
TCA Fulfillment Services
Waited 3 Years to process rebate then denies payment for stale receipt

After filling in the information on the rebate receipt from CompUSA in July TCA denied payment for the rebate on a new monitor indicating an altered or incomplete receipt. Nonsense. An Email to CompUSA Customer Service, however, resulted in an immediate reply to TCA with a receipt verification and a 10/22/04 payment date. We'll see.

At the time, I only had one rebate pending at TCA. Today I find I have a second rebate, but the second posted record is dated August (for a NetGear router rebate submitted ages ago) and a denial indicating "STALEDATED CHECK RETD TO CLIENT". It was submitted within the timeframe with all necessary information (as was the CompUSA rebate) but was not posted at TCA until three years later. This is absurd.

I'm filing a complaint with the FTC as my next email.

David
Los Angeles, CaliforniaU.S.A.