Mediacom internet cuts off at least twice a week, sometimes days at a time. And when you call their Customer Service line their agents will pull reasons out of who knows where. So if you call more than once different agents will have different reasons for the stoppage, leaving you confused and frustrated. After taking it from them for a year, they just decide to raise their rate from $80 to $110 for Cable and Internet. We decided crap was not going to be worth that much so we called them and told them we were cancelling our service. Their agent then surprised us and told us we had to pay an Early Termination Fee because we supposedly had a 2-year contract with them. I distinctly remember talking to our Mediacom Sales agent and confirming that we did NOT want a contract with them. I am an active duty Army soldier and I didn't know how long I would be staying in Kentucky. Furthermore, I NEVER agree to any service contracts - even my wireless phone does not have one. Rudely, the agent over the phone said it didn't matter what I believed, they supposedly have it on a recording that we agreed to the contract. Being sure of my beliefs, I asked the agent to go ahead and get that recording - I wanted to hear it, too. She then proceeded to say she is unable to do it but that she cannot cancel our services unless we agree to pay the ETF. I asked for a Supervisor and he said he will call me back because it takes about 3 days to get that recording. I told them I do not trust their stating they will call us back anymore - I had called the day before, Sunday, to cancel the service and the agent said she was not capable of cancelling my service and that they will call us back the next day, Monday, to proceed with the cancellation. Monday came and went and we never got a call from them.
True enough, 4 days later we still did not get a call from Mediacom. We finally called them and the agent said that they have confirmed the recording of our supposed agreement to the 2-year contract. I asked the supervisor first why they didn't call us back and at first, he said he didn't know when he would get the recording. I informed him that the other agent had just informed us Mediacom has confirmed the recording. The supervisor realized his error and apologized that he was not able to call us back. He said he truly meant to do so the next day. I then asked him to play the recording and he said they did not have the capabilities to do so. Mediacom - a Telecommunication Company! And he said we will need to obtain a subpoena to hear the recording.
Is this for real? Am I to just take their word for it - that I had agreed to a 2-year contract, based on their statement alone? I am very sure I did not agree to a contract, even stating that fact to the sales agent when I signed up. And now they say they have a recording of it - I don't need to hear it, but it's there. So, there, pay up. I thought my troubles with Mediacom would end when I decide to cancel their services. Apparently, Mediacom has had a lot of experience with lost customers they have acquired fraudulent means to make money instead. I can't believe there is no Class Action Suit against them yet? If there is one, please let me know. I am most definitely IN.
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