I signed up for premium memberrship with Hootsuite, to assist in running multiple social networking sites, such as Twitter, Facebook, Tumblr etc, and to have the ability to have several users of the account.
(Bare in mind that this took place over nearly 2 months. All they needed to do was stop payments and close my account)
Mu business plans changed and I tried to delete my account, but I work with Safari as my browser and for whatever reason, there is simply no simple of way of deleting the account, so I sent an email to their help desk, asking for assistance.
I received a 'ticket' or reference number and the next day, I had an email from Hootsuite asking me to provide identification, so they can go ahead and delete the account myself. I sent the requested information and I never received a response, plus follow-up emails were never responded to either.
In the meantime, I was charged for another month with Hootsuite. I was surprised at why this took place, when I was assured the account would be closed. I emailed them and asked if my account had been deleted and they sent me an automated email where I had to basically begin all over again and I also got a new ticket number.
A third and fourth attempt to get the account also closed never happened and all I got was ticket numbers - a new one with each email I sent them. All I received is a ticket number. Sometimes I get a response asking for ID again and then that's the last of it.
I managed to have a brief dialogue with Hootsuite, via Twitter and I was assured that my situation was taken care of, although nothing ever happened.
Because of the theft that is essentially taking place, I stopped using the credit/debit card on Hootsuite's records, yet despite Hootsuite telling me they would stop the payments, they never have and every time they attempt to take money from me, I am charged $35 for inadequate funds. This has happened several times now, and the bank's penalties exceed $100.
The last feedback email I sent to the helpdesk came back asking me to confirm my NEW HOOTSUITE ACCOUNT! So now, on top of all this crap, they had the audacity to start a new account at Hootsuite, without my permission This, by definition is called FRAUD.
This is truly the most unprofessional enterprise I've done business with. I have now consulted my attorney about this issue and I am preparing to take legal actions, including my attorney's fee and compensation.
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