Before I proceed, I'd like to say that I placed orders from buy.com many times in the past, but this experience has completely turned me off and I would never do business with them again.
I made a purchase on 4/18. The items were listed as In Stock and Usually Ships in 1 to 2 business days. I received instant order confirmations. On 4/25, when I noticed that the orders were still processing, I emailed buy.com asking when they would ship. On 4/26, Alexis replied stating that on 4/19 someone left me a voicemail asking for more information, and to notify them if I did not received this message. I replied, and asked for them to call me or verify my address through email.
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The same day, Tamie responded, saying that my info was forwarded for review and that my order would be processes in 1 business day. On 4/30 I got a voicemail asking me to call to verify my address, but no number was left. After calling the general hotline number and spending hours on the phone, I finally got through to the Address Verification Department and they verified my address. Within minutes, my orders were canceled by the marketplace seller, stating that the stock at the lower price I paid was no longer available.
They said buy.com took too long to process the order and it sold out. I contacted buy.com asking them to honor the price, but they refused. I spoke with 2 reps before trading emails with Robert Porras. He claimed that there was a price mistake and said they will not honor the sale. This was not a price mistake and there was no reason to assume that. I purchased the items for $118, but buy.com claims that it should have been $1218.
This sells for $599 everywhere else, so there was no reason to assume that it was fat-fingered. I figured this was a clearance item, since a new model of the tablet is about to be release. I have found great deals on the internet before, this was one of them. I was offered a $25 gift certificate, which I refused. Then they offered me $100, which I also refused. Then Robert offered to price match 1 of the tablets to a competitors price of $599, which was ridiculous because I could have just purchases at that price originally. After I refused, he stopped responding.
This is unacceptable. Buy.com needs to take responsibility for not processing orders in a timely manner. There is no way the customer should have to pay for their negligence.
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