Virtually impossible to contact - or even find contact info, had to get from credit card statement. Everyone pleasant when I did call, but had to wait almost fifteen minutes on hold before being told I would be called back - they called back the next day (surprise), but then that's just so they could charge my cc another $50.
They will spend another fifteen minutes or so trying to talk you out of canceling - just keep repeating that you want to cancel. Does no good to speak to a supervisor - they're just the ones who are so good at arguing they got moved up. One year, several months of trying to contact/cancel - and $650 wasted.
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