Requested 2XL Snowmobile Helmet with XL Riding Gloves. Find mail that Operating Gloves is likely to be delivered individually. Obtained Helmet... However in incorrect dimension (XL in the place of 2XL). E-mails and telephone calls to obtain return data. Needed to ship helmet back at OUR COST. Needed to contact/e-mail numerous occasions to obtain helmet... Ultimately sent 3 months later. No term on gloves after numerous emails and telephone calls. Obtained gloves in email today: 1. Not driving gloves as demonstrated on site, 2. One-dimension-suits-all (not XL as requested) Quality Wanted: 1. Reimburse my mailing cost 2. Send me snowmobile driving gloves as ordered 3. Pay for mailing on return of those universal one size fits all low-driving gloves obtained
Firm's Reaction: The Gloves were A TOTALLY FREE present plus they are leather driving gloves just as advertised. The advertisement reaches http://www.motobuys.com/hjc-helmet-001-95.html The advertisement says leather driving gloves and that's the things they obtained. Nowhere about the advertisement does it state Snowmobile gloves. The price the client taken care of these gloves was FREE. These gloves are a-one size-fits all actual Leather driving gloves. No-where about the advertisement does it read something apart from that. We're sorry when the client doesn't like them nevertheless because the client settled nothing for them the client price for these gloves is ZERO. The helmet was delivered direct from HJC manufacturer and also the helmet was exchanged for client the moment we obtained the helmet back that client desired traded. We're disappointed our initiatives didn't match there objectives.
Customer's Rebuttal: Picture of "free" driving gloves was of snowmbobile driving gloves. Site requested for dimension for driving gloves: that was joined as "XL". The "one-size fits-all" driving gloves weren't XL and because the "free" driving gloves were section of a to get a snowmobile helmet, the belief will be the driving gloves being to get a snowmobile as described on the webpage. They're universal inexpensive leather gloves with minimum coating that may never be properly used on the snowmobile. So far as "free" gloves... I'd discovered the helmet to get a reduced quantity on another site, but w/d this advertisement involved the "free" gloves like a bundle... I settled more for that helmet accepting the additional price could be composed using the fresh gloves. Lastly, nobody handling the problem of OUR COST for mailing to get a error by Motobuys
Firm's Ultimate Reaction: This client requested a HJC helmet which he promises wasn't the right size when obtained. He was quickly provided a return auth # and we traded the helmet totally free. The advertisement for that Helmet claims obviously FREE leather driving gloves. Nothing about snowmobile or other things. The purpose listed here is the gloves really are a "FREE REWARD" with purchase. Client compensated zero, nada, nothing for these gloves. Therefore the primary foundation for this criticism is he does such as the FREE GLOVES he settled (£) for? Whats next, somebody processing a BBB criticism at Crackerjack simply because they wear"t like this FREE doll within the container.
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