I've been through more than a year of hell with this company and it's not over yet. When I first signed up they had a great monthly rate on a reseller account and I was stupid enough to fall for it. I soon realized that regular outages would be an ongoing part of their service, so I signed up with another host and moved my critical sites to them. Unfortunately, I still have critical business email accounts with these guys and as we speak I've been unable to load my cpanel for over a week!
BGSA Web Hosting Services offers a 99.9% uptime guarantee but I'd estimate my uptime has been between 80 and 90%. This really sucks when email is your main method of communication with clients. Of course the sites that I am still hosting with them are also down at the same time.
To make matters worse, BGSA has servers in the USA (I use one that's in Seattle), but their corporate office is in the Phillipines.
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