On June 18 I placed an order for the Dell Inspiron 8600 using the finance option (Dell Preferred Account also known as DPA. I was granted $5000 of credit and still had $3300 remaining after the order. The order was flawless, shipped quickly, received brand new and fully function; no hassles what so ever. On June 26, I wanted to purchase another notebook, Dell Inspiron 9100 along with a wireless router and card for the Inspiron 8600, which totalled to $1793.65.
Everything was looking good until June 28, I checked the order status and it had been cancelled. I was shocked and contacted customer service and they told me that I had to wait in 24-48 hours in order to reorder because there was nothing they can do about it. The next day, I didn't see my credit for their cancellation and contacted them through the community boards. One of Moderators was very helpful and had Dell Financial Services (DFS) credit my DPA. I was relieved and happy to have such quick and efficient service. Thinking that everything is back to normal, I placed reordered the Inspiron 9100, the wireless router, and the card, but once I clicked "Submit, " I received a message saying that I could not pay using my DPA at this point.
I told the Moderator about the situation and told me she contacted DFS and stated that my DPA had been blocked. This left me confused. I called DFS and I was told that I had to verify in order to be unblocked. I was transferred to be verified but I was running late for an appointment and asked if I can undergo the verification process later. I was told I could and was given a number where I can request to do so. I called back on my cellular phone, gave them the information they asked for and was told that I could not do the verification process due to a previous verification. I couldn't believe what I was hearing. What previous verification? Wasn't I just told that I could call back? Why would I have to go through a verification process if I received a notebook from them a week ago without any hassle?
This is actually a summary of how I received much of the information of the account. It took about 12 phone calls, 8 message boards discussions, and 1 web chat help to find out that DFS had cancelled my purchase. If there was really something wrong with my account, I should have been notified at the purchase of the Inspiron 8600, contacted by phone and email rather than to cancel the entire order. My current next move is to hear from DFS via email. DFS over the phone was not helpful, instead they were misleading.
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