I purchased these two kiosks for cash on May 21 that were delivered on June 27 and they are still sitting in my garage in their original packaging. I did not want to believe I was defrauded, but I was. I tried everything to make it work with Nationwide, but it has not.
The company did not live up to finding me a location as represented in their advertisements; they are not in their office and you can't reach them anymore nor can you access their web site.
They would try to rush me into signing location agreements before qualifying the location for a broadband connection; I would later learn a DSL line was unavailble or I would have to get a T1 at $500 a month. I would learn that they were misrepresenting the capabillity of the product to the customer, as well.
There are not only hidden costs associated with setting them up, they did not mention that I would ONLY be receiving 70% of the wireless subscriber profit and would also be responsible for paying credit card charges on top of it and whatever percentage of profit I would agree to share with the location owner from the remainder.
To set up the wireless service, it will soon cost $999; it now costs $299-$499 and with either will come monthly charges, such as a monthly provider minimum, monthly gateway fee, outbound roaming charges, monthly charges for each end-user, and of course, the SSL certificate that costs $200 to ensure users's credit card information is protected.
They also did not mention call center charges associated with any technical support the end-users might need. At this time, it costs $25 for 30 minutes of call time for which one would be billed.
My warranty is up and my machines have never been used. I am wondering if they are actally in those boxes in my garage after what I've read on this site about Nationwide.
I wish there was some way of getting my money back.
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