EFax advertise a free 30 days obligation free trial period. Ive registered on the website and faxed 7 pages. I was surpised to discover that company charged me $5. Ive contacted Efax Customer service in order to clarify the situation. Ive received an ambiguous and unprofessional excuse, such as:
1) Version a: Youve sent more than 130 pages. Answer: Incorrect. Ive sent only 7.
2) Version b: Youve sent a fax to 1300.. Number, so we charged you extra. Answer:
This number equals to a cost of a local call in Australia, so it doesnt really matter.
3) Version c: The transmission time per page has taken more than 60 seconds. Answer: Can you provide a 3rd party validation that this is the fact? Efax: No we cant, but our system shows that it has taken more than 60 sec.
This company is a pure scam. They lie, manipulate and mislead. Ive cancelled the transaction on my credit card already.
Buyers beware and dont let them fool you
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