Recently my 13-Year-Old daughter who has been a member of the website Stardoll.com purchased a Stardoll.com card from Toys R' Us for $25 she had received from family members for Christmas. When we got home (TRU is an hour away) she went to log in the card and got a message that the card was invalid. We tried over and over to enter the card with no success. The next day I took the last day of my vacation and went back to Toys R' Us to get the card replaced. 4 1/2 hours later and an hour later drive home I got 'zero' help from Toys R' Us. I went to the Stardoll.com website to try and find a number to contact them and found there is not one, just an address in Stockholm, Sweden and a link to send an email message. I have sent them 4 messages with no response. One of the messages kicked back a message saying "Do Not Send Us Spam". Needless to say, I have not heard anything back from Stardoll.com and after searching the internet have discovered that I am not alone. When I tried to send an email to Toys R' Us, I got a pop-up message saying that the website www.stardoll.com was considered 'spammy' and something to the effect of 'fraudulent'. It would only let me send a message when I removed the.com from after stardoll. This may be a case against Toys R' Us, as well. They should not sell a product that they do not back up. We are rewards members and are supposed to get 'hassle/stress free' returns, but that was not the case on this issue.
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