I am a Merchant operating an online computer store. Lately I have (in the past 2 weeks) received multiple chargebacks from American Express stating their customers did not order anything and yet I have sent expensive equipment to the addresses that American Express verified through Authorize.net payment gateway and Chase Paymentech/Merchant Focus. I have everything setup to deny if anything does not match due to the amount of fraud. But now I have The banks going oh it's fine ship the product the address is matching so that is our customer!
When I respond to the chargeback inquiry I get a completely different response. At that point they are stating that the information does not match their customer. So now I shipped products based on american express VERIFYING the information and then taking thousands of dollars from me after I send products out.
American Express/Authorize.net/Merchant Focus/Chase Paymentech are all blaming each other saying they aren't the ones verifying the address and that one of the others is. Who else here has been in this situation with them aiding and abetting credit card fraud and putting you out of business?
If any attorneys and or media are reading this I would appreciate help in starting a class action lawsuit against these companies as I am sure have robbed thousands of merchants and not just myself.
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