I was so happy in September. I was turning 18, and my grandma was going to buy me a new computer, a laptop to be precise. But with her credit she was worried that she wouldn't get one.
Then while browsing on my uncle's computer I found Circuit Micro. I told her about this and about how everyone is approved. So I tell her about this and she gave me her debit card to do the transaction. After completing the form I was shocked to see the $25.00 processing fee.
This should have alerted me at first. How many decent companies place their fees at the end of an application? But I decided to disregard that and just "go with the flow." A couple of days later I decided not to get the computer as yet.
So I called the company and told them to cancel the order. They took my information (rather my gran's) and said everything was " OK" I spoke to a man by the name of Griffen. He said that he would call me back and give me a confrmation #. Well no call came. This is the end of September.
Come October. When my grandma went to her bank, she realized that she was negative $274. She told me about this and I immediately called the company. They were the only one's who had access to her account. They said it was some technical thing and that within 60-90 days I would have my money back." Quick to take, not so quick to give back?" I thought, but I was fine with that. I would have the money back in my grandma's account soon. She didn't have that much money to put back on her account, so it remained negative.
I would call every other week, just to make sure that they hadn't forgot me. Sometimes I would be placed on hold for so long that they'd hang up on me. I really racked up he phone bill with all these long distance calls.
Come DECEMBER... I called on the 11th. Wondering if there is some sort of authorization number that I would need. So I spoke to a man and he tells me that the check was mailed off the day before. I was like "FINALLY" the 16th... I called again wondering why I hadn't receieved anything. Then I am told that because of bank problems they are not issuing refunds until after the New Year. Funny, how a check was mailed out then all of a sudden no refunds till the New Year.
I called January 2nd. Spoke to a guy named Randy. I tell him that this whole thing is becoming ridiculous. How can a check be mailed off then nothing the next time I call. I tell him that his company's service is crappy. He says " oh, on our website, for the past two years it has said that our refunds take 180 days to be processed."
Amazing how the last 12 people that I spoke to at this company never seemed to mention that, they all said it was 60-90 days." That's what I told him. Now by now my granmda's account was closed off. My mom had to transfer funds from her account because the bank wouldn't give any services to her, seeing as she and my gran had a joint account together.
I continued to call Circuit Micro once a week, just to bug em'. Well I sent about a dozen emails, never got a response. Then one day one of the people call me. She left a message on my machine. So I called back, her name was Giovanna. She says that by April, I'd have my money. April is almost over, still nothing.
I have tried calling this company, I used every number that I could find, it's absolutely amazing how none of the number's are working! I filed a complaint with the BBB, but they had to close the case seeing as how the sweet, and angelic people of Circuit Micro had not responded.:)
I am sure that these people would most likely screw the Pope over if they had his bank account as well. Tsk tsk, Circuit Micro, I just hope that all of your employee's haven't completely sided with the devil because of this treachery. Maybe there is some small hope that our $274.00 will be reimbursed. And if they even try to take out a cancelling fee, they will have to be negotiating that with my lawyers.
Ashanty
naples, Florida
U.S.A.
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