Complaint / Review
Speakeasy / Megapath
Impossible to receive refund

I was a DSL broadband customer with Speakeasy which later become Megapath for around ten-years.

I cancelled service on July 5th (switched to cable for $10 less/month for twice the upload speed) and given a confirmation number and told that service would be turned off within minutes - and it was.

I then received an invoice via email on 7/6 showing a credit balance of $143.70

I called 800-556-5829 on August 8th to inquire regarding the return of the credit balance on the account. I was told that it would be returned in 6-8 weeks.

I called 800-556-5829 again on September 22nd to inquire about the return of the credit balance and was given a ticket number and again told that it would take 6-8 weeks for the credit balance to be refunded.

I asked since service was disconnected on July 5th - was it necessary for me to call and request the return of the credit balance and the CSR states that if I hadn't called that they routinely refund credit balances every six-months but by calling I was able to expedite that process to 6-8 weeks.