I was just on the phone with my credit card CO and a rep from VIDEOBLOCKS and they love to use the words Terms & Conditions but they did not like it when I pointed out that I was cut off the minute I canceled the service and could not use the service. They said they would reactivate the service for 30 days and I said it is not in your Terms & Conditions. I told them the truth is that I had not signed up for a service from Sept 10th to Oct 10th and did not need their service and I was not paying for services I was locked out on.
Here is a copy of my original complaint to my credit card Co that resulted in the call I got. I am also local to this Co and I am thinking real hard about suing them.
To: HSBC Card Services
PO Box 81622
Salinas CA 93912-1622
I am notifying HSBC that I believe that VIDEO BLOCKS.com RESTON VA made a false representation of why the wanted my credit card. I am attaching a screen grab that show where they said it was needed to keep people from abusing the free sign up.
After speaking to their Rep on 9-1, she advised me that it was stated in the terms and conditions that there was auto billing after the 7 days. This contradicts what the prompt says when I signed up. I would note that I contacted Video Blocks within 24 hours of the billing and I left a detailed message as no one was answering the phone. I also canceled the service through the web at that time (8-27). They want to bill me for a 30 day time period from 8-26 to 9-26 when now I can not even access the site because I canceled the service. I have not used this service at anytime during the one day that the service was active.
Disputes are
1. Website gave conflicting and deceptive information that got me to give up my credit card info.
2. Service is billed for a 30 time period, I canceled it on the first day off billing but can no longer have access as a result and can't use the service I have been billed for. I would expect to be able to use the service till it ran out otherwise. I am being billed for a service i have no accesses too
3. I have not used the paid service and am being billed for that service.
I canceled on line and was give no confirmation. Please note is HSBC does not decide in my favor I intend to inform Video Blocks that I want to got to arbitration on this matter. I am asking HSBC to withhold payment till this is resolved.
Paul xxxxxx
1488 xxxxxxx
XXXna, VA X2XX2
X03-7X4-X8X5
[email protected]
Account Number XXXX
Case ID# XXXXXXXXX
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