REFUSED TO REFUND $10,000.00 despite product returned to Evertek!
Customers of Evertek Computer Corporation should be VERY CAREFUL when returning parts to Evertek, or SELLING PARTS to Evertek, because Evertek may just KEEP THEIR MONEY, as they did to us — simply REFUSING TO REFUND IT.
It's been THREE (3) YEARS and they're still REFUSING!
Read our sad and totally TRUE story with regard to Evertek Computer BEFORE you do ANY BUSINESS with them!
{Note that this company is often misspelled as: Evertek Computer Corp. Or Evertech Computer Corporation or Evertec Computer Corporation or Everteck Computer Corporation or Ever-tek Computer Corporation or Ever-tech Computer Corporation or Ever-tec Computer Corporation or Ever-teck Computer Corporation. But they are Evertek Computer Corporation on Ord Way in Oceanside, near San Diego, California.
our very sad story:
We returned $9790.00 in parts to Evertek within DAYS of receiving those parts (we paid in FULL with cashier's check), and Mr. Jeff Potenza of Evertek offered FULL REFUND to us for the return.
Evertek did not make this refund, and REFUSES to do so.!!!
Evertek DID receive back ALL the items, and in GOOD CONDITION as their RMA information clearly attests.
We spent HUNDREDS of dollars in shipping to send them back to Evertek Computer!
Evertek verified the receipt of these items, and Evertek verified good condition.
Evertek issued two credit memos:
Credit memo #061633 for $ 222.50
credit memo #087144 for $9567.50
Yet we have received NO REFUND whatsoever for these items from Evertek Computer Corporation.
When we called on REPEATED OCCASIONS and spoke with the company's principle, Mr. Doug Allen (Douglas Allen? Doug Allen?), we were mocked and told we would NEVER receive these monies. Everteck was just going to keep them.
We felt that this was unfair of Evertech to do this, and so we have had to file a BBB Complaint with Evertech, and we are considering taking Ever-tek to court to get a judgement for these monies.
In the interest of fairness, we can present some of Evertek's side. But even if their claim is correct, they still OWE OVER $5,000.00 in REFUND that they promised and NEVER PAID for items they ACKNOWLEDGE receiving back to Ever-tech in good condition.
Ever-tek claims that another company which has the same stockholders as our company, owes it money. Even if this is factual, and even if the law entitles them to withhold a refund from a completely separate company, they STILL owe a refund in EXCESS OF $5,000.00, which they REFUSE TO PAY!
Why? Because the other monies owed to Ever-tec by the other corporation are only around $4,000, and Evertek has outright REFUSED to refund the OVER $5,000 difference between the two amounts, even when we offered to let them deduct these monies!
KNOWING that this was Evertek's complaint, we offered to work with them.in speaking with the people at Evertech, we offered to FOREGO our full legal claim for $9790.00, and just accept the difference in what was owed of around $5,000.00.
We didn't legally need to do this! But we made the offer so that Evertek would know we were PLAYING FAIR with them.
The response by Evertek's principle, Mr. Doug Allen, was to ridicule us, and remind us that he was simply going to STEAL our money from us. It was clear he was taking pleasure from doing so. He apparantely feels he is "teaching us a lesson" because our other company owed him less than he owes this company.
Other staffers at Evertec whom we have contacted, and spoke with about this, or tried to do so include:
Doug Allen, Principle [email protected]
Frank Segler, Owner (?) [email protected]
Roger Thomas [email protected]
Jeff Potenza, Sales [email protected]
Jennifer Taylor, Customer Service [email protected]
Lupe Perez, Customer Service [email protected]
Amber Schafer, Customer Service [email protected]
James Hughes, RMA [email protected]
OUR ONGOING CONCERN (besides the $10,000):
We're concerned that Evertech has no intention of dealing with us in good faith and that Evertech Computer Corporation is simply trying to KEEP OUR MONIES until the statutes run out.
If you sell items to evertek, you should be very concerned by this.
We advise you: DON'T SELL ITEMS TO EVERTEK!!!
What this example proves is that if Ever tek wants to screw around with you and simply KEEP your money and NEVER PAY YOU, as they've done with us, you have very little recourse, except to sue.
relief:
We're trying to get some relief here from Ever-tek Computer Corporation's REFUSAL to refund our monies.
We're doing the following:
We have filed with the Better Business Bureau (BBB) a complaint against Evertek Computer Corporation.
We are currently working with DUN and BRADSTREET to register this indebtedness so it will appear on the DUNS REPORT of Evertek Computer Corporation.
We are contacting the Attorney General of California to see if this is prosecutable as a CRIMINAL THEFT by Evertek, since they have made clear that they have NO INTENTION of refunding these monies.
We are investigating the cost of litigating this matter and getting a judgment against Evertech for these monies. (Doing so would be costly, but may pay for itself with the collection. You can see why you really have very little power in such cases agains Evertek, even with big amounts at stake!)
If this remains unresolved, we will be creating websites which make it clear that customers and vendors alike cannot trust Evertek, and we will be promulgating these websites on search engines.
Just as in this report, we will be utterly FACTUAL and FAIR, so that Evertek can have confidence that, once they pay us the promised refund for the $10,000 in parts we returned, we will gladly let the world know that Evertec Computer Corporation made good on its word — albeit 3 years LATE.:-)
We request that Evertek make this 3-YEAR-OVERDUE refund.
We hope that CUSTOMERS and VENDORS of Evertek Computer see this post and will ENCOURAGE Evertek to treat ALL its customers FAIRLY.
Here is some more information on this:
These are the UNPAID credit memos Evertek issued in MARCH.
They remain UNPAID by Ever-tek still after 3 YEARS:
Credit memo #061633 for $ 222.50
credit memo #087144 for $9567.50
Here is info from the Better Business Bureau (BBB) complaint about Evertek:
Customer Service Rep: Mr. Doug Allen
Product or Service: Genica 52x IDE Refurbished CD ROM Drive (Bulk)
Model Number: CDR-GN099-52
Account Number: acti03
Order Number: 154705
Salesperson: Mr. Jeff Potenza
Payment Made: Yes
Purchase Price: 9790
Disputed Amount: 9790
Payment Method: Money Order
Purchase Date: 2/21
Problem Date: 3/6
Complaint Dates: 3/6,10/10,10/17
Note that this company is often misspelled as: Evertek Computer Corp. Or Evertech Computer Corporation or Evertec Computer Corporation or Everteck Computer Corporation or Ever-tek Computer Corporation or Ever-tech Computer Corporation or Ever-tec Computer Corporation or Ever-teck Computer Corporation.
But they are EVERTEK COMPUTER CORPORATION on ORD WAY in OCEANSIDE, near SAN DIEGO, California.
If you have a complaint about Evertek, PUT IT HERE and together we will get some results!!!
Thank you!
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