Complaint / Review
MSN.com
Charged $21.95 two months after canceling free trial

I downloaded MSN's free trial offer, kept it only two or three days and canceled it. I canceled online and also called to make sure I would not get billed for it. I was assured I would not be, but two months later, thinking no more about MSN, there was a deduction of $21.95 on my credit card.

When I called to let them know that I had canceled way back then, they told me that unless I had a cancellation number they would not give me my money back. All the person did was assure me that if I had canceled online, I would not get charged. They say they have no record of my phone call. After expressing my concern over being charged for something I had canceled in "good faith," I told them they could keep the $21.95, but that I would never go to MSN again.

To me this was a big come-on on their part, and I feel that I was ripped off!